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Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Extended Stay America Hotel Wilmington - New Centre Drive is located at 4929 New Centre Dr, Wilmington, NC. This business specializes in Hotels & Motels and Other Lodging.
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We had an amazing trip and the hotel was very nice.
Business response:
Jamie, thank you for you gracious and wonderful comments. We are thrilled to see you thoroughly enjoyed your time with at Extended Stay America and were impressed with all that we have to offer. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
Not very clean This hotel has a very good rate but ... service not so good. Not very clean. We found a fork behind the bed which I suspect it had been there for a long, long time. Also a couple of baby roaches in the bathroom. Appliances, plates and more have to be requested on the front desk. Room relatively comfortable. WiFi super slow.
Business response:
Estela, thank you for staying with us. We are happy to read you had an overall nice stay and that you found us to be a good value. However, we are sorry for the cleanliness issue you experienced in your room and that you were unhappy with our hotel policy. Your concerns have been shared with our Housekeeping and Pest control team to ensure our the room is thoroughly treated and cleaned. Thanks once more, and we hope to welcome you back when in the area. Sincerely, Hotel Management
Good night’s sleep. Got a GREAT NIGHTS SLEEP for a good price! Love the closeness to UNCW.
Business response:
Jennifer, thanks for the wonderful feedback. We are glad you found us to be at a great value and had a comfortable stay with us. It was a pleasure having you at Extended Stay America, and we look forward to hosting you again soon. Sincerely, Hotel Management
Great location. Walking distance to Walmart, Costco and most food locations. Since the Hotel is non-smoking the smoking area in front of the lobby needs to be relocated. The smoke gets into the lobby and is carried down the hallways from the breeze blowing into the building when the front doors are opened and closed.
Business response:
Thanks for being our guest at Extended Stay America. We are delighted to read you had a comfortable stay and liked our location. We appreciate your suggestion and have taken a note of it. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
We were comfortable enough..... There was a musty odor in our room that would not go away even though we left our windows open the entire 4 days.
Business response:
Thank you for being our guest. We are happy to know you liked our location and had an overall pleasant experience here. However, we’re sorry for the inconvenience you had due to the cleanliness of your room. We have shared your feedback with our housekeeping team and will use it as a training tool to improve our performance moving forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
I was shocked that dishes and a blanket was by the elevator for about a day and a housekeepers cart was in the middle of the hallway for half the night.
Business response:
Thank you for your recent stay and for your candid feedback. We want all of our guests to enjoy their stay, and we apologize for any inconveniences you experienced. On a future visit, we would be very appreciative if you would alert the front desk of any issues so they can be resolved immediately. Our entire team is dedicated to ensuring a positive experience for our guests while they are away from home. Thank you again for your feedback, and we would love to welcome you back soon. Sincerely, Hotel Management
Convenient You get what you pay for. This is a very old hotel and the rooms are tired and dated. Don’t hold your breath for the breakfast...it is weak coffee, a granola bar or pre-packaged muffin. The staff are very polite and friendly and in a pinch it works.
Business response:
Thank you for your feedback. Although you liked our associates, we are sorry for the multiple issues you experienced during your stay and regret the inconvenience it caused. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. We hope the positive aspects of your visit will bring you back to our hotel. Sincerely, Hotel Management
Overall, my stay at this hotel was good. There was one minor thing that surprised me and that's when I asked for a copy of my receipt I was told that due to me booking thru third party I would receive my copy from hotel. com.
Business response:
Thanks for being our guest at Extended Stay America. We are pleased your stay with us was enjoyable. That being said, I regret the incompetence you experienced with the third party website. Regarding your concern about the receipt we would like to mention that while making the reservationthroughthe third party website, a guest usually gets the receipt at the same point of time. If we could be of any further assistance, we would be happy to be of service. Thank you for your feedback, and we hope that you will choose us again ... read more
It was perfect! Great stay. It was a last minute "I need a hotel stay" I was supposed to stay with a friend and that didn't work out. I was pleasently surprised with the quality. Great staff. Only downside is I inquired about a monthly rate if I get the position so that I do not have to rush into an apartment in an area I do not know. I was shocked that is was approximately 1800.00. That's outrageous. Other than that it was great.
Business response:
Christina, thank you for staying at Extended Stay America. We are glad you liked our courteous service and had a nice time with us. That being said, we are sorry if we missed meeting some of your expectations. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 4.1 star rating with 1,257 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.