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Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty rooms with roaches
Business response:
Dear Jennifer, We are sorry to learn about the issues you encountered in your suite during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. We hope y... read more
Front desk service was rude and impatient. I would terminate her employment if that’s the way she continuously treats the people.
Business response:
Dear anthony, Thank you for sharing your review. We apologize you did not experience one of our staff members at her best. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. We are meeting with our team to ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. We appreciate your feedback and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Si... read more
The physical property was fine
Business response:
Dear Stacy, We are happy to know you had a pleasant stay with us. It is always lovely to hear how much our guests love our beautiful property and can take advantage of our great amenities and relaxing accommodations. Thank you for reviewing Extended Stay America; we appreciate the feedback and hope to be your hotel of choice whenever you visit the area.Sincerely,Hotel Management
There were cockroaches in the room and the staff said they'd "make a note." And the desk chairs had mold.
Business response:
Dear Julia, Thank you for taking the time to write a review of our hotel. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you that our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,... read more
Front desk clerk took so long to come to the front I had to call the front desk, and when she finally came to the desk she had an attitude
Business response:
Dear Daniel, We are sorry for the unavailable front desk team on your arrival and will look into the issue so that this is never repeated. Our commitment is always to offer better service for our guests, and it is good to have feedback as this helps to improve. Please return and allow us to serve you with a better experience.Sincerely,Hotel Management
Great staff/poor bug conditions There was bugs found in the bed. The front staff person Ashley was so kind and felt so bad. The manager Tracey was for nice and quickly refunded our money.
Business response:
Dear Leona, We appreciate you choosing us but regret your room was not spotless and fresh upon arrival. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we apologize. We are working with our housekeeping and pest control team to reiterate the importance of our daily checklists to ensure this isn't repeated. On the positive side, we appreciate your compliments for our associate's help. Please give us another opportunity to provide a better experien... read more
I did not like anything… never book this property again
Business response:
Dear MARK, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 3.2 star rating with 2,180 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.