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Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unfortunately, the place was run down and dirty. The floor lobbies were unvacuumed, and fingerprints were all over the elevator. Inside the room, the bathroom and furniture are outdated. Our bathroom had a cracked and chipped toilet. Loud, in an unsafe location, and the neighboring rooms, you could hear people screaming, children crying, etc... Also, people were smoking in the surrounding areas, and at one point early in the morning, smoke was in the room. The breakfast is a joke and consists of a bag placed on a small count... read more
Business response:
Dear Jasmine, Thank you for staying with us and sharing your review. Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. Thank you agai... read more
The first morning i woke up to a cockroach in the room. When i ask the reception when they would clean the room, they stated on long stays they are only allowed to clean the room every 14 days. I decided to leave the next day. I got up and there was another cockroach. The sad part is the staff want to do more, but their corporate master are more interested in profit and not spending money.
Business response:
Dear Barry, Thank you for sharing your experience with us. We apologize for the inconvenience and disappointment you encountered during your stay. We take cleanliness and guest satisfaction very seriously and regret that we did not meet your expectations in this regard. We understand your concerns and will address them with our management team. Your feedback is valuable, and we will strive to improve our services. We hope you will reconsider and give us another chance to provide you with a better experience.Sincerely,Hotel M... read more
Unclean hotel room with roach When we arrived we were given another room as it was late and most were taken. We were given another room and we were to stay two nights we saw a roach on the second evening and packed our bags and left. The floors were sticky the bathroom had hair in it. Very unpleasant experience at this hotel. I have stayed at this name hotel before and did not have issues.
Business response:
Dear Guest, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked and for the inconveniences you encountered in the suite you ended up with. We want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned, and we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. Your feedback is invaluable to us as it high... read more
I checked into a non-smoking room that smelled horrible. The counter had visible waste where it hadn't been wiped down. I spent 14 minutes in the room and I checked out immediately.
Business response:
Dear Daniele, Thank you for your feedback. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and thank you for bringing this to our attention so we can address it immediately. We appreciate your business and hope to see you again the next time you visit the area.Sincerely,Hotel Management
This property was run down, the room was very stark, you had to go to the desk to request any of the kitchen amnesties. Which you had to ask for each individual thing. The television didn’t work half the time and when it did work you only got 40 channels which were mostly news and sports. Internet was awful, kept losing signal. The kitchen was very shabby the cabinets were all chipped or separating. Beds were uncomfortable and only had one chair in the room. Artwork was missing off the wall. The outdoor walkway bushes were s... read more
Business response:
Dear Amy, thank you for staying with us. We love reading beautiful comments about our associates, and we will surely share this review with our entire team. However, we are sorry to read you had several issues during your time with us, and we are grateful for your patience. Your feedback has been shared with our concerned team to ensure that similar problems are not made in the future. Rest assured that we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
The smell in the room was terrible and it was too many cockroaches on the bed, floor, walls
Business response:
Dear Silvia, thank you for choosing us. We are sorry for the smell issues you had with your room and any oversight on our part. We understand how important it is to not only have a clean room but one that is also fresh. Our housekeeping staff is instructed for the same. Our promise to our guests includes a commitment to providing a clean, fresh environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our concer... read more
All the carpet need to go. Mildew and mold on 1st floor. Horrible smell and was making me sick
Business response:
Susan, thank you for being our guest and for reviewing your stay. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business. Sincerely, Hotel Management
There was no breakfast and the toilet did not work
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 3.2 star rating with 2,180 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.