This profile has been claimed by the business owner or representative.
Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The people in room next to me were very loud slamming things yelling almost like fighting and all through the night also the floor was disgusting
Business response:
Jennifer, thank you for your honest evaluation. We regret the noise disturbance you encountered. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. We will also share your comments with our housekeeping team regarding the cleanliness issues you encountered, and rest assured, we will take the necessary steps to ensure we are more diligent going forward. We hope you will return to experience our hotel as we would have... read more
As soon as we walked into the room, we saw a roach crawling on the kitchen counter. Overall vibe seemed sketchy even though the hotel is nestled near luxury car dealerships and the overall area seemed nice.
Business response:
Richard, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again. Sincere... read more
Charged me for not staying there then questions when I call and asked why I’m being charged. Asking me if I know why…. I was overbooked through Expedia and the front desk lady asked me if I knew how to take care of it.. I knew nothing
Business response:
Alexis, thank you for the feedback. We are sorry for the inconvenience caused by third-party. Unfortunately, financial inquiries on reservations made through a third party site, must be made through them, and we suggest you get in touch with them directly and explain your query. Regret if our front office associate was not able to explain or assist you appropriately. We would love to make it up to you and hope you will consider a return visit. Sincerely, Hotel Management
Filthy! Didn't stay - checked in then left after spider crawled up wall!
Business response:
Kathleen, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
Horrible hotel!!!! The hotel was infested with roaches, drug dealers and addicts!!! Had to watch our car all night
Business response:
Esther, thank you for staying at our hotel and being our guest. We apologize for your disappointing experience and the cleanliness issue outlined. We never want to disappoint our guests, so we are also sorry for the additional comments that impacted your visit. We understand your frustrations and are grateful for your patience. We hope you will consider giving us a second chance in the future so we can provide you with a much better stay. Sincerely, Hotel Management
Strike one, Strike two First room the keys didnt unlock the door so the front desk clerk made a note for maintenance. Second room had a roach. Third room was ok. Musky smell after you turn on ac and bathroom vent to circulate air. The bed wasn't comfortable for a queen size and pillows were flat. But the front desk clerk was very friendly.
Business response:
Rhonda, thank you for the feedback. We apologize for the housekeeping and maintenance issues you encountered with the rooms assigned to you. We regret the inconvenience it has caused. We have taken your comments and will use these to monitor and improve the quality of services we offer to our guests. We hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
Room has a STRONG chemical smell. Killed few bugs in room. Looked like a homeless gentleman sitting on front patio each time we came or went. Large group in back parking lot grilling and tons of beer cans around. Definitely did not feel safe. Woken at 7 am with fire alarm, apparently a gas leak. We grabbed our bags and ran out, jut in time for gentleman out from my to throw up all over patio area. My husband went downstairs as bell was going off, out of coffee and breakfast consisted of muffins from a bag or make your own oa... read more
Business response:
Thank you for taking time to review our hotel. We apologize for the major inconvenience you experienced when the smoke alarms went off. We understand your frustration nonetheless and regret the disappointment it caused. Also, we sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our H... read more
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 3.2 star rating with 2,180 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.