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Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
no housekeeping, hard to find entrance. to the hotel
Business response:
We are sorry for the disappointing stay and regret the inconvenience caused. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Thank you for the rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
The property was fine but every night the hall smelled of marijuana, wasn’t able to sleep due to the constant noise Nextdoor, was woken up by police one night as well.
Business response:
Robert, thank you for reviewing your stay. We are sorry you were disturbed at night by noise from the next door. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We also apologize for the odor you experienced and regret the inconvenience caused. Your concerns will be shared with our housekeeping team to provide a better experience going forward. We appreciate your feedback and hope you will come back to see us soon. Sincerely, Hotel Managem... read more
Location was good anything you need is basically in walking distance and the price is good and I had good experience staying there two times in the past . But my most recent stay was awful at best ! The hallway leading to my room smelled like puke I got up in the morning to discover the shower did not work And there were loud banging noises on the floor above our room I believe the last time I heard the banging was at two in the morning I brought these issues to the attention of the staff and absolutely nothing was done abou... read more
Business response:
Thank you for choosing to stay with us again. We are sorry for the odor and noise you experienced while you were here. It is also very unusual for our staff to be unresponsive to the needs of a guest when made aware of an issue. We will share your comments with our team to be more diligent going forward. We have also shared your concern with regard to the bathroom/shower with our maintenance team so that they can fix it immediately. We understand the frustration and sincerely hope you will provide us another opportunity to s... read more
SCH ROACHES! When I told the front desk, she replied “we need to add that room to list needing to be sprayed.”
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will reconsider us as your hotel of choice if you are in the area again. Sincerely, Hotel Management
won't stay here again Just painted room - still over powering smell almost gave me a headache and this was only room they could give me. Shower - would not do anything but scalding hot water.
Business response:
Chris, thank you for reviewing your stay. We are sorry for not providing you the stay of your expectations. We also apologize that the overpowering odor in your suite impacted your stay and regret the inconvenience it caused. Your concerns regarding the shower have been shared with the maintenance team to fix it immediately. We hope you will reconsider and give us an opportunity to make this up to you during a future stay. Sincerely, Hotel Management
Lights didn't work and TV stopped working after an 30 minutes in the room.
Business response:
Thank you for staying with us and for giving us your feedback. we would like to apologize for the issue you encountered with the lights and television in your room. Our rooms are checked on a regular basis by our engineering team, so we will have them address this issue immediately. Thank you for bringing this to our attention. We hope to have another opportunity to welcome you back to our hotel. Sincerely, Hotel Management
What I didn’t like was there was no blow dryer , no ice bucket , the lights were very dim , there were stains on my blankets . The elevator smelled like old weed .
Business response:
Thank you for staying at our hotel. We are sorry that the cleanliness of our hotel was not up to par during your stay. We appreciate you bringing this to our attention and want to let you know we are already working to address the problems you mentioned. Kindly note, hair dyers are available at the front desk and it’s complimentary. We will be sure our front desk communicates this more clearly going forward. As we have refrigerators in all our rooms which include ice trays for your convenience, we do not have an ice bucket o... read more
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 3.2 star rating with 2,180 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.