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Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not what was expected... Definitely not what was expected. The fact that we couldn't even check in, less than an hour early, after a long drive, without a fee of $25 seemed ridiculous. The room was quite dated and the beds, not comfortable. Wish I had done more research prior to booking.
Business response:
Thank you for being our guest and providing your feedback. We apologize that our facility fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. We appreciate your comments and hope you will choose us the next time you are in the area. Sincerely, Hotel Management
The premises was closer to shopping centres.However, the rooms especially on second floor had this foul stuffy smell that we had to use air freshners.Maybe they could change the carpet in the rooms and corridors could be they have lasted decades.The beddings were very old and not well maintained.
Business response:
Thank you for staying with us and for taking the time to post a review.We are sorry for not meeting your expectations and for the odor you experienced. We agree there are areas within the hotel which are beginning to show their age.We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Thank you again, and we hope to have the chance to make it up to you on your next visit. Sincerely, Hotel Management
Terrible experience The room I was given had roaches and no shower curtain.. When I notified the desk I was told they would notify the manager about the roach sitings and would have to look for a shower curtain. The tv and wifi went out that evening. No one came to check about the roaches and never contacted me about my comfort in the room at night the roaches were all over and me and my kids got no sleep out of fear! The kitchen clothes were dirty and the counters when I wiped them. I left the next day! I was only refunded ... read more
Business response:
Thank you for the feedback regarding your stay in our hotel. We are sorry for the difficulties you and your kids encountered and the insects in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We regret the frustrations you experienced, and appreciate your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
There was roaches in the bathroom and hair on the towels
Business response:
Joyce, thank you for your review. We apologize for the insects in your suite and are sorry for the cleanliness issues you encountered. Our pest control provider has serviced the hotel, and we are working with our housekeeping team to ensure procedures are being followed to prevent such issues in the future. We value your comments and hope to have another chance to prove ourselves. Sincerely, Hotel Management
NASTY. We didn’t even stay because it was no joke one of the worst rooms I’ve ever stepped into! There was finger nail polish on the night stand, stains allover the carpet and it looked like crap on the bathroom floor! The lady at the front desk was very nice and helpful but there really wasn’t anything she could do.
Business response:
On behalf of our entire team, we would like to offer our sincerest apologies for the service issues in your room. We have inspection procedures in place to make sure that this does not occur so we regret that we dropped the ball. We are working with our housekeeping department to tighten procedures to make sure that we deliver a superb stay every time. Again, we apologize, and we hope that you will stay with us again so that we can have another chance to impress you in the future. We hope to welcome you back again soon! Sinc... read more
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 3.2 star rating with 2,180 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.