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Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was horrible, do not stay here. Rooms are not worth what they are charging
Business response:
Dan, thank you for being our guest. We are sorry you were not happy with your suite, and you felt it did not merit the rate you paid. We apologize for not meeting your expectations. It is never our intention to cause any discomfort, and we hope you allow us an opportunity to improve your impression of us. Sincerely, Hotel Management
I've been charge and I didn't even stay the night
Business response:
Thank you for your review. We are sorry for the instance you mentioned and regret the disappointment it caused. Please feel free to reach out to our front desk so that we can review the charges and assist you. We value your feedback and hope that you will book with us in the future. Sincerely, Hotel Management
We checked in and checked right back out. We was in our room for 5 mins and killed 2 cockroaches. Then the lady at the front seat showed us 2 other rooms and in the first one she showed us was dirty and the bathroom was nasty, then the second one she showed us, I couldn’t even enter because the smell was so bad even with my face mask on. So I said nope we will take a refund and that’s when she proceeded to tell me that they don’t clean their rooms daily! Yuck!!!!
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean, and bug-free environment when staying with us. Although we treat regularly, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We deeply regret the inconvenience caused, and please consider choosing us again so we can make your next stay pleasant in every respect. Sincerely, Hotel Management
ROACHES!! Lots of them..!! I will never be coming here again.
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean, and bug-free environment when staying with us. Although we treat regularly, we have contacted our pest control provider to address the issue as quickly as possible. We deeply regret the inconvenience caused, and please consider choosing us again so we can make your next stay pleasant in every respect. Sincerely, Hotel Management
Not recommended Assigned to a room that was approved for a pet, traveling with one small kitten, way overpriced for pet fee. The room reaked of tobacco and smelled like an ashtray. All of our clothes, bags, linens smelled terrible the days we stayed. We literally became sick from the smell of our room. No other room to move us to. Our air conditioning unit, would suck into the room the smokers tobacco cloud,from the smokers outside. Went to the desk to ask for silverware and plates, and was told they were not available? I di... read more
Business response:
Julie, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We are also sorry for the lack of kitchen amenities and the inconvenience it caused. We have shared your comments with our team to see where we can make improvements. We hope you will give us another opportunity to regain you... read more
Apparently they are not offering daily housekeeping- that is not mentioned on their website! Breakfast is not being offered either ! Hotel lacks renovations; room was horrible! Carpet was extremely dirty. Cigarette burnt marks ; dirty parking lot with diapers and masks; I’m assuming hotel guests loitering in the parking lot all hours of the night. Overall a horrible experience!
Business response:
Mariar, thank you for your review. We are sorry for the cleanliness issues you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We also regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. Please know we have updated information on our hotel's website so our guests can be aware of what we offer currently. We hope you will consider a return visit so we can make it up to you... read more
Dirty!!!!! Roaches!!!! I will never stay again!!!!!
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Property could use upgrade... staff was friendly and courteous
Business response:
Thank you for being our guest. We are sorry to read that our facility fell short of your expectations. On a positive note, we are happy you liked our courteous associates. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, so we are genuinely sorry we failed to deliver this for you. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 3.2 star rating with 2,180 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.