Extended Stay America - Wilmington - New Centre Drive

Business response:

Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management 

Business response:

Thank you for sharing your feedback with us. We sincerely apologize for the parking lot being unclean. We will share your comment with our housekeeping team for their review and action. Moreover, we apologize for the guests not wearing masks. We will share your message with the appropriate individuals, as we actively follow public health guidelines. We hope to accommodate you again and regain your trust. Sincerely, Hotel Management 

Business response:

Ashley, thank you for evaluating our hotel. We let you down in the most basic of ways by not providing clean and comfortable accommodations, and we apologize for these mistakes. Please be assured that we take the cleanliness of our suites seriously, and we will address the concerns you outlined. We hope our oversights on this visit will not prevent you from staying with us again. Sincerely, Hotel Management 

Business response:

Thank you for sharing your review. We are sorry for the disappointing stay you had and regret the service issue you encountered. We want our guests to have a pleasant stay and will share your feedback appropriately. On a positive note, we are pleased you liked our well-kept property. We value all your comments and hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review our hotel. We sincerely apologize for the cleanliness issues. We will relay your feedback with our housekeeping associates to work diligently. Moreover, we are also sorry for the disappointment you had with breakfast not being available. Please know that we have posted this information on the hotel website, but we will also check the third-party websites. We hope to receive an opportunity to host you again. Sincerely, Hotel Management 

Business response:

Thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Shatara, thank you for being our guest. We are sorry for the difficulties you had with the toilet. Your feedback has been shared with our maintenance staff members to make the necessary repairs. We also apologize for the insects you found. We have alerted the appropriate team to address the problem you outlined. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management