This profile has been claimed by the business owner or representative.
Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Facility is quoted as being non-smoking, but elevator smelled like marijuana and 3rd floor smelled like smoke so bad that we checked out 5 minutes after checking in. Our clothes smelled when we got back outside. Staff were apologetic and refunded us without issue, so they get credit for service, but we will not go back. As a side note, bathroom was so small that you had to stand beside the toilet to shut the door - very tight space!
Business response:
We appreciate the valuable feedback about your stay. We are sorry for the inconvenience you encountered during your stay. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Thank you for staying with us. We hope you will make the same choice the next time you visit Wilmington. Sincerely, Hotel Management
**READ!!!READ!!!** THIS PLACE IS HORRIBLE, CHECKED IN AT 11:45PM AND CHECKED OUT AT 5:30AM BECAUSE I WAS BITTEN BY BED BUGS!!! AND THEY HAD ROACHES IN THE BATHROOM. THANK YOU EXPEDIA FOR THE FAST REFUND PROCESS, WILL NEVER STAY HERE AGAIN!!!!!
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
I didn't like when I checked in & to pay it was a penny different from what expedia
Business response:
Thank you for sharing your feedback online. We are sorry for any inconvenience you had and regret you were not happy with your experience at check-in. We hope to be of service in the future. Sincerely, Hotel Management
The hotel looked clean however roaches in our room told a different story. The parking was fine. The young lady that checked us in was very friendly however we left the property and came back and our keys wouldn't work so we had to go back to the front desk and the lady that was there this time don't appear to be too friendly or apologetic for our inconvenience.
Business response:
Thank you for your feedback. Please accept our apologies for the issues in your room. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. Also, your concerns regarding the key card will be shared with the engineering team so that steps can be taken to improve our future guest experience. We appreciate your feedback and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
It was ok. Your average middle of the road property. Location was good.
Business response:
Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your review, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
Jacqueline, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
bring your bug spray!!!! this was my second time back within a week, wanted to give hotel another shot at my service. roaches, roaches in one room got switched to another room more roaches wound up leaving about 1 am to stay somewhere else
Business response:
Thank you for returning to our hotel. We are sorry for the disappointing stay you had this time and regret the insects in your room. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 3.2 star rating with 2,180 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.