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Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst Ever in Wilmington It was the worst. Booked on hotels no rooms upon arrival. For the best - dirty dingy out dated and full of questionable inhabitants. Unless your looking to get shoved into a small space like a sardine - don't stop here. They would not even allow me to use the lobby facility. Worst ever.
Business response:
Thank for the comment. We are sorry there was a problem with your reservation and that the room you requested was unavailable. We know no amount of apologies will make up for the inconvenience, but we truly are sorry. Thank you for your feedback as it can help to improve our service. We also regret the housekeeping issue you experienced at our property. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We do hope that you stay with us again on your next trip. Sincerely, H... read more
nothing.. there was nothing in the room except a bed tv and a refrig with a noisey ac unit. we will not stay there again
Business response:
Thank you for your review of your recent stay. We regret your suite did not provide the comforts you desired. We will share your valuable comments regarding the condition of our rooms with our maintenance team so that they can take the necessary steps to make our future guests experience a better one. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Dirty and bad parking staff was friendly but hotel itself was not clean
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. On a positive note, we are happy you liked our courteous associates. Please consider giving us another opportunity to provide you with the exceptional experience you deserve... read more
DO NOT STAY HERE!!! RUN!! It was filled with unsavoury company. I did not feel safe and left my trip early. Most of the hotel smelled, and my room wasn't clean, the towels weren't clean, and some light fixtures didn't work.I also couldn't reach a manager to complain or get a refund until Monday morning on a weekend.The amenities were not automatically in the room when you arrive. You have to call and go down to get them. There are no ice machines. I also left with bug bites. I don't know if they are from fleas or bed bugs, b... read more
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
Room was large, had a mini kitchen, recliner, good location, nice size laundry facility, and was handicap accessible. Staff was pleasant and very helpful when we had trouble with one of the washer. Those were the good things. We were aware that the rate was fairly cheap, but we were not expecting mid-day to be nervous in the parking lot because men were gathered outside smoking (drug selling?) and watching non-stop as we unloaded our car. The interior hallways and rooms are dark. Walls paint was maybe dark gold (too dark to ... read more
Business response:
Thank you for choosing our hotel. Although you liked the spaciousness of your suite as well as our courteous associates, we are sorry you felt unsafe here. Kindly note, our top priority is the safety and security of our guests and employees. Our team is well trained to handle any situation and maintains a good environment. We value your feedback and look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
You're kidding right? There's not enough characters! How do you get a 3.2 rating and you're A2 best is beyond me
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 3.2 star rating with 2,180 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.