Extended Stay America - Wilmington - New Centre Drive

Business response:

Samantha, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We were disheartened to see your rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. The cleanliness problem you pointed out has been addressed with our staff. We would also like to share that the hotel website has updated information regarding breakfast, which under present circumstances is not being served. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We regret you left early, and do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your recent stay. Please accept our apologies for your experience in not meeting your expectations. We appreciate you letting us know how we can improve. Thank you for staying with us and we would love the opportunity to serve you again. Sincerely, Hotel Management 

Business response:

David, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We sincerely apologize for disappointing you and regret the inconvenience caused. We are reviewing this incident to ensure we handle such situations better. We hope you will allow us the opportunity to restore your faith in our hotel on your next visit to this area. Sincerely, Hotel Management 

Business response:

Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Dear Billy, we are sorry for the difficulties you experienced. Please reach out to us at the hotel so we can review the charges and assist you further. Sincerely, Hotel Management