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Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
When I arrived the parking lot was filthy. The lobby was full of people just loitering and I think one was vaping weed. The girl at the desk was extremely rude and even laughed that they were overbooked and it wasn't "her" fault. My husband and I slept in our car in Walmart parking lot and we were in Wilmington for his back surgery
Business response:
Rebecca, thank you for choosing our hotel. We apologize for the difficulties you and your husband faced and the reservation issues you encountered while you were here. Though we are confident these were isolated incidents, we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Lorna, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Bring your own TV! Right when we walked in, the desk attendant was being really difficult with the person trying to check in before us so it was an ominous start. One of our rooms smelled like someone had recently smoked a carton of Marlboros and we had to keep the windows open all night. The biggest disappointment was my room had serious cable problems; the signal would just stop on all channels. The desk person said the cable provider was aware of it and working on it. Never improved. Luckily I had my laptop so I watched T... read more
Business response:
Margrit, we appreciate you staying with us and providing your feedback. We certainly apologize for the issues you experienced with your television channels. We are also sorry for the disappointing stay and for the smoke you experienced in your room. Our housekeeping team is doing a full inspection of all our suites as a precaution, and we have relayed your comments with the team. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
terrible customer service Stayed there 2 nights as we were closing on our old house and new house on the same day but the movers couldn’t get the move out and move in done right away for us so my wife, daughter and I stayed for 2 nights. Upon arrival the woman at the counter asked for my ID. First words out of her mouth were “I don’t usually allow locals to stay here so don’t show your butt while you’re here”. If I had another option, I would’ve walked out. Who talks to their customers that way. Then she could’nt figure out ... read more
Business response:
Thank you for your recent stay and comments. Please accept our apologies for the issue you experienced at our front desk. We apologize this was not handled correctly; we are taking measures to ensure the complete satisfaction of our valued guests going forward. Thank you for your feedback, and we hope you and your family will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel Management
I don’t like the bed bug bites that cover my arms!!😡
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Property was generally in fair condition but it had a bit of a musty stench
Business response:
Thank you for your review. Although you liked your well-kept suite, we are sorry for the odor you experienced in your suite. Your feedback will be shared with our housekeeping team for review and action. We hope you will return so we can make it up to you. Sincerely, Hotel Management
There were roaches in the room and the odor of the room was quite off-putting. However, the staff was very kind.
Business response:
Thank you for the feedback. Although you liked our staff, we are sorry for the issues you encountered with the odor and insects in your rooms. Be assured this has been shared with the housekeeping department to ensure a better experience going forward. Our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent any future instances. Thank you again, and we hope you will reconsider and give us a chance to make it up to you and your partner in the future. Sincerely, H... read more
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 3.2 star rating with 2,180 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.