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Extra Credit Union - Warren, MI

4.9
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About this business

Extra Credit Union is known for its heart to serve through offering help, guidance, counsel, and programs for the entire community. As the only credit union in Southeast Michigan to offer a certified K-12 financial curriculum, we provide hands-on learning, financial fundamentals and customized services to help students make good financial decisions now and create a brighter financial future. We support our teachers with many different opportunities, as well. Your membership helps support these essential school programs. We... read more

Location details

6611 Chicago Rd, Warren, MI, 48092, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed11:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.9479 reviews
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Karen r k.'s profile image
Karen r k. 
on Birdeye

6 years ago

The credit union has given me a second chance to life they have put their confidence in me and giving me a loan and a credit card I finally got to share Christmas after almost 4 years with my family where I can buy them Christmas presents and food I want to thank the credit union and all of its staff for treating me like a human being in this life that's been a rough 15 years for me thank you again extra Credit Union as I write this I am full of tears the extra credit union will never know how much this has meant to me than... read more

Business response:

Hi Karen, This is such wonderful feedback. Stories like yours are what keep us going--what motivate us to keep helping as many people as we can. Thank you for allowing us to help you and for taking the time to let us know how much our help has meant to you.  

Kathleen  W.'s profile image
Kathleen W. 
on Birdeye

6 years ago

They keep changing my overdraft permissions. Their overdraft fee is too high especially for people who are low income and financially strapped. 

Business response:

Hello Kathleen, we are sorry to hear you are having trouble with your account. Our overdraft fees come with courtesy pay, which is optional--you can opt out of it. We want our members be well aware of our fees, and as such, members receive information about this upon account opening, and they are also posted on our website. We understand that our members sometimes go through hard times. Have you talked to one of our experienced staff members to see if we can help you? Please let us know if that is something you'd like.  

Patricia's profile image
Patricia 
on Birdeye

6 years ago

Good Service 

Business response:

Hello Patricia, Thank you for your positive response! Please let us know if you need anything! We're here to help! 

Cheryl C.'s profile image
Cheryl C. 
on Birdeye

6 years ago

I love this credit union. I have been a member for years and will be a lifelong member. Jamie McCollum was simply a pleasure to work with on my account. It isn't often you can say that when dealing with financial institutions. She was helpful, knowledgeable and went above and beyond to make sure everything was handled quickly and professionally. Thank you, Jamie and ECU! 

Business response:

Hello Cheryl! Thank you so much for your loyalty, membership and this positive review! We're so glad that Jamie was able to help you and that you found her member service to be excellent :) Please let us know if you need anything in the future! We're here to help!  

Catherine M.'s profile image
Catherine M. 
on Birdeye

6 years ago

I have been a member of the Credit Union since 1976, even with all the name changes they continue to give the best service at both locations. I would not even consider using another institution for my financial needs. Katrina and Stephanie are the 2 that come to mind that have given me the best service. 

Business response:

Hello Catherine, thank you for taking the time to leave this great feedback--and for your longstanding and loyal membership! We appreciate you! We are glad that you have found you've had great experiences at Extra Credit Union. Please let us know if there is anything else you need. We're glad to help! 

cindy a c.'s profile image
cindy a c. 
on Birdeye

7 years ago

worst service ever. I applied for a loan and they gave me such a hassle about it. It took two weeks of going back and forth between amanda and valerie then to find out they decline my app. Worst customer service ever. When you say they lean to everyone. NOT TRUE. The reason why I was declined was because I would not put my direct deposit with them even though I told them I would open a account. Beware. 

Business response:

Hello Cindy, thank you for taking the time to leave your feedback. We understand you are frustrated and we apologize for any inconvenience. We do try our very best to help everyone we can and we do stand by our philosophy, but we also have to protect our members' money. Our lenders have to make sure that the loans they write up meet a certain criteria and that the members we will be lending to are willing to meet all of the terms of the loan. Please let us know if you have any additional questions or concerns, we'd be happy ... read more

A. M.'s profile image
A. M. 
on Birdeye

7 years ago

I wanted to take the time to thank Amanda W., for her outstanding customer service. She has displayed exceptional customer service skills, from the beginning of my request to the very end. I am a new member, and well pleased with Extra Credit Union. 

Business response:

Thank you for the great review, A.M.! We are so happy that you've found your experience at Extra Credit Union to be a positive one! Please let us know if there is anything we can help you with in the future! We're here to help! Welcome to the family! 

lyle F.'s profile image
lyle F. 
on Birdeye

7 years ago

My representative went above and beyond to bridge the gap between administration and he customers voice to make my unorthodox needs met. I have been a member for over 20 years and this is the best service I have been provided so far. Keep up the good work. 

Business response:

Thank you for taking the time to leave this great review, Lyle! And thank you for your loyalty and membership! We are glad we were able to assist you, and that you experienced the great member service we strive to give every day. Please let us know if you need anything else! We're happy to help!  

Kimberly G.'s profile image
Kimberly G. 
on Birdeye

7 years ago

This credit union is the best I have never seen a credit union like before who is willing to help you when you first join, usually they make you wait 6 month to a year, and still may say no, but not extra they are just awesome, there logo on there sign your credit don't have to be squeaky clean for us to loan to you, well they are telling the truth, me and my husband and daughter joined and they gave my daughter her first car loan ever, couldn't believe it and they also help us out to me and my husband Lacey is our loan offi... read more

Business response:

Hello Kimberly! thank you for your great review! We are so happy we were truly able to help not only you, but your entire family! Thank you for letting us help you! We strive to give great member service, and we're so pleased your experience was a great one! Please let us know if you need anything in the future! And welcome to the family! 

Frequently asked questions about Extra Credit Union

How is Extra Credit Union rated?

Extra Credit Union has a 4.9 star rating with 479 reviews. 

When is Extra Credit Union open?

Extra Credit Union is closed now. It will open on Monday at 9:00 a.m. 

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