Extra Space Storage

4.7

Self Storage
San Francisco, CA

About this business

Consumer Services Self Storage

Location details

1400 Folsom St, San Francisco, CA, 94103, United States

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Weekday	Schedule	Status
Mon	08:00 a.m. to 7:00 p.m.
Tue	08:00 a.m. to 7:00 p.m.
Wed	08:00 a.m. to 7:00 p.m.
Thu	08:00 a.m. to 7:00 p.m.
Fri	08:00 a.m. to 7:00 p.m.
Sat	08:00 a.m. to 7:00 p.m.
Sun	10:00 a.m. to 4:00 p.m.

4.71,867 reviews

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I P.

3 years ago

Extra Space Storage came through for us. I called to get information and spoke with a lovely lady who was very helpful. She reserved our storage unit for us. Tom called to make sure all was in order. When we arrived we were greeted by friendly staff and an amazing manager named Fritz. Fritz walked us to our unit, made sure it was the size we needed. His staff helped us park in their garage and brought out a flat bed. Thank you for the great customer service.

Business response:

Hi I, thank you for your review. We're glad our employee was very helpful and reserved your storage unit for you. We're committed to providing excellent customer service. Feel free to stop by the office if you need anything!

Ali K.

3 years ago

I found this storage by googling this particular neighborhood (after being disappointed in the one on Second street that I had reserved before but gave up because of no convenient loading zone/parking) - they were quick to respond and when I arrived minutes later - the check-in and the loading went on fast and smoothly. It's my first month (and even though it cost the most with $29 administration fee added plus $14.20 insurance added to the rent base price) I'm glad with my choice. So far so good.

Kelsey W.

4 years ago

Staff is great, was really convenient to move in. Great value for the price too as surrounding storage companies appear to be more expensive and they don't appear to have parking inside their facilities.

Business response:

Thanks, Kelsey! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Please stop by the office or reach out to us at 888-storage if you have any questions!

Borge S.

4 years ago

This location Extra Space Storage on Folsom St., San Francisco, is especially great! The office team there is very knowledgeable, helpful, and friendly. This is my second time using that location for storage, and my experiences have been extremely positive. The place is super clean, safe, easy access, and great value. Kudos to the team.

Business response:

Thanks so much for your review, Borge. We are stoked to hear our team on Folsom St. was very knowledgeable, helpful, friendly, and great at keeping our property clean and safe. Thank you for choosing Extra Space! Give us a call at 888-storage or stop by the office if you need anything!

Bruce S.

4 years ago

It has been a great experience each and every time I needed to visit my things. I moved in 2011 and just vacated today 3/31/22. It worked well for my needs!

Business response:

Hello Bruce. Thank you for the 5-star review! We're so happy we could help. Please let us know if we can be of further assistance at 888-storage!

E. Miguel T.

4 years ago

I've been both a loyal and happy customer for almost a decade now. However, because of periodic annual rent increases of my storage unit combined with becoming semi-retired and thus living on a more modest income, it has become increasingly challenging to keep up with this expense. Fortunately, I shared my concerns with one of your wonderful representatives (Jorge) who to my delight was not only very thoughtful and compassionate but addressed my issue without any hesitation and rewarded me with a generous reduction in my m... read more

Business response:

We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, E! It’s important to us that you feel appreciated as our customer. We want you to know that we are here to help at 888-storage if you need any assistance in the future.

G Y.

4 years ago

Facility seems pretty clean and convenient. Great customer service. Was helped by Carmen.

Business response:

Hi G, thank you for your review! We're so happy to hear that your experience with Carmen and the cleanliness of the facility has been positive! Let us know if we cando anything else to help at 888-storage.

Rebecca W.

4 years ago

The online signup process was seamless, my storage space is convenient and secure...but I've only been here 3 months and they are already raising my rate to twice what I initially agreed to. I know that it is in the contract that they can raise the rent when they need/want to, but it seems like a pretty big jump to me. Also be aware that you will pay an extra admin fee your first month and a monthly insurance fee. All in all, a more expensive spot than I was anticipating and I will be finding a new spot to store my things.

Business response:

Rebecca, thank you for your feedback. We understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. Please feel free to call us directly at 888-storage to discuss your concerns. Our team would be happy to help.

Ruperto O.

5 years ago

I have a realy good Experience Dealing whith the proces of getting stuff from 2 storage unit . I boug them on line . Manager was very helpful and very easy to deal. Thankyou Ruperto

Business response:

Thanks for the awesome review, Ruperto! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! We are happy to help with any storage needs at 888-storage.