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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Landmark selects the least competent individuals to complete their jobs. And when an expensive claim arises, they will come up with excuses instead of money, leaving you the bill for repairs they should have paid. Further, they also make it extremely time-consuming and tedious to cancel the policy. In brief: save money, pay for repairs yourself, and avoid these wretched people.
Business response:
Dear M. Rivera, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your plumbing system. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Made me wait for 1 week for repair on water heater. And had to pay for second service call repair not fixed first call.
Business response:
Dear Diane, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to see that you feel this way. I have sent you a direct e-mail to better assist you. Sincerely, Tiffany Nguyen Customer Relations Manager
Called in an emergency work request on Saturday for the non functioning AC. They were able to send someone out that day. According to the contractor i need a new compressor and fan motor. I live in Tucson where it is over 100 degrees every day. The temperature in my house is over 90 degrees with an outside temp of 103! My mom, a senior citizen , is here. After being on hold for hours trying to get some action all I get is a run around. Once I finally get my AC repaired I'm looking for a new home warranty company.
Business response:
Dear Jeff of Tucson, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Your feedback is extremely important, and we sincerely regret the delay in communication and frustration you experienced regarding your recent service request for the air conditioning system. It is our constant endeavor to provide repairs as quickly as possible, and we appreciate your patience during this unprecedented time of higher than normal requests for service. Please k... read more
Horrible coverage, doesnÕt match whatÕs spelled out in contract.
WORST service, nothing resolved. Long phone waits to speak to uncaring personnel. WASTE of money!!
Business response:
May we please get your contract information to review the situation firsthand? You can email us directly at customerrelations@landmarkhw.com. Thank you. Landmark Home Warranty
What Major failure in customer satisfaction. Landmark Home Warranty obviously does not research their service providers. All review sites averaged 2 1/2 stars for the electrical provider they dispatched. Mediocrity might be the service bar for Landmark but at the price I paid customers deserve better. They assigned me All American Electrical Services who came out and tightened the wires on my dishwasher outlet and collected $75 and left. My problem was a short in the outlet and the same outlet started developing the same iss... read more
Business response:
Dear Jay of Garland, Thank you for bringing this information to our attention and allowing Landmark Home Warranty the opportunity to review your situation firsthand. Please know our number one priority to always provide the most comprehensive coverage in the industry and best-in-class service, and we sincerely regret the frustration. Please note in accordance with the Landmark plan, service work is guaranteed for 30 days. In your situation, the service request for the electrical system was completed on May 13, and Landmark r... read more
Horrible selection of contractors. I have had 2 that still have not fixed my issue.
Business response:
Dear Mr. Drolett, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction and we sincerely apologize for your frustration regarding the service request for the freestanding icemaker. Please know we are working closely with the service contractor to verify the malfunction and next steps and we appreciate your patience and consideration throughout this process. Thank you again for allowing Landmark the opportuni... read more
There was no communication when I put in a claim.
If you love people that are unresponsive, rude, dismissive, then this might be the company for you! The MINIMUM wait time to talk to ANYONE is 1 hour and 45 minutes. Once you get on the phone with someone they can't answer any questions. If you ask to talk to a manager, there's another 45 minutes to an hour on hold. If the manager isn't available (which they never are) they will call you back within 48 hours, which they don't. They don't respond to emails either. Once the process is started for a service ticket, and everythi... read more
Business response:
Dear CMason of Carlton, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand, and for being so receptive to our follow-up efforts of assistance. Customer satisfaction remains at the forefront of our priorities and we sincerely regret any frustration you experienced regarding communication, hold times, and your service request for the water heater. Please know, as discussed during our phone call this morning, that the cash in lieu offer that was orig... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,025 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 9:30 a.m.