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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
I called to report a plumbing issue. You sent a plumber who snaked the kitchen sink for about 100 feet. The plumber said he was not confident it would fix the problem. I called back one week later to say problem was not fixed. You wanted to charge me another $65 and open a new ticket to send someone back to the house, but it was the same problem, and I felt I should not have to do pay another fee because the original plumber did not fix the problem. You had me wait online for 24 minutes! In the end, the representative said I... read more
Business response:
Ana Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your plumbing system. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Cheyenne Rapier Customer Relations Manager
Contacted LMHW on June 22 to fix my washer. A week or so later they left a vmail that the part was on back order with their supplier. They offered me a payout for parts and labor and suggested I find the parts and someone locally to fix it. I gave up trying to call them back as the hold times are excruciating. Sent them an email suggesting that they use a different supplier. They did email me back fairly quickly. Reiterating that my choices were to wait indefinitely or take the cash and fix it myself. I responded on 7/6/20 a... read more
Business response:
Dear Ms. Legget, Thank you again for bringing this information to our attention and also taking the time to speak with us. Landmark has received notification that the part has shipped. The contractor will contact you next to arrange scheduling. Please know we appreciate your continued patience as we work to achieve resolution. Landmark Home Warranty
Just like all the previous bad reviewers, I'm here to validate the 1 star rating of this business. Also, Google this company, every other review site shows them considerably lower than this one. On to how they operate. They will use the cheapest and slowest contractors available in your area. They will tell you (if you want the item to be potentially covered) you may not use anyone else and they will not contract with anyone other than the slowest, cheapest contractor in the area. They will tell you they can take as long as ... read more
Business response:
Dear Kris, I have been in communication with you via e-mail to resolve your concerns as quickly as possible. At this time, we are currently waiting for your decision on how to move forward with your service request. On 05/31/19, you were given to options. Landmark will cover for the unit that is in failure, however, to do this, you will need to approve the out of pocket costs for the items that are not covered under the warranty. You were also presented with a cash out option. If you are unhappy with the out of pocket expens... read more
Too many hoops to go thru for coverage. We had a water heater go out and we called landmark to have it replaced. If it had not been for me doing research on the company they were sending out, the company would have taken photos and sent them the landmark for pre-authorization and then we would have had to wait till the parts were bought by landmark before the company came back and replaced the unit. Not only that, I'm also responsible for parts that they put on other than the $100 service call. Not worth it in my book.
Business response:
Dear Bryan, Thank you for taking the time to share your feedback. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail. Please reach out to me directly at with your property address. I look forward to hearing from you. Sincerely, Tiffany Nguyen Customer Relations Manager
Customer service is non-existent. Every time I call I get different answers to the same questions. They promise everything when you sign up and then, when you try to file a claim you had better have more patience than Job because you are going to have to micro-manage every step of the claims process, probably get your own contractor, and then you might even have to pay an attorney to get reimbursed for the money you are out of pocket on that contractor. Out of three claims filed, only ONE was handled in a timely and professi... read more
Business response:
Dear Homeowner, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to see that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
I am wasting money for a product that does nothing for me. Why pay for a home warranty and 70 dollar service fees if they warranty company is not actually going to do anything for me? I have used it twice now and both times they have come back and said "sorry but no we won't do anything for you." It's a waste of time and money. The customer service on the phone is awful. I had to wait on hold for 20 minutes just for an agent to tell me they would call me back in 30 minutes. Then rather than fixing and solving problems on the... read more
Business response:
Dear M Paramore, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Poor quality of contractors, too few of them so that they take very long to get work done.
Business response:
Dear Homeowner, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
No AC for a week and poor to no communication.
Business response:
Dear KC, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your air conditioner service request. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
We have been with Landmark for years. Recently they increased their amount we pay per repair from $60 to $100. our dishwasher has a part that is out, and makes a screaming noise through the house but they denied replacing it until it breaks completely. The repair guy said it will go out anytime. I am not sure why we have to wait and be inconvenienced by having the dishwasher break, then we have to wait for a part and the repair guy come back, when this could of all been avoided buy fixing the part that is obviously going out... read more
Business response:
Dear Rhoda, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. The warranty covers to repair/replace your covered systems that have gone into failure due to normal wear and tear. Unfortunately, noise concerns are not covered. I would be happy to answer any coverage questions you may have. You can reach out to me directly at . Sincerely, Tiffany Nguyen... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,025 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 9:30 a.m.