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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Because, the Terms and Conditions are vague of what products (appliances) Landmark covers only certain product brands especially in the ground pool. And, charges even for preventative maintenance. are covered by Landmark
Business response:
Dear Cruz, I am sorry to hear that you feel this way. I would be happy to answer any questions you may have regarding your coverage. You can reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
I wish I could give 0 stars. Review: Landmark is the worst home warranty you can find. We have been without heat or AC since the end of October. It is mid December. Our poor animals and humans in our home are FREEZING. Landmark is waiting on a part from their distributor and we were promised it AROUND December 10th. We have been given the runaround with Landmark. Friday 12/11 we called dozens of times and left call back numbers and had someone even say they’d call us back. That never happened. We were supposed to *hopefully*... read more
Business response:
Dear JP, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review the situation firsthand, and also being receptive to our calls. Our top priority is customer satisfaction and providing timely service, and we apologize for the frustration regarding the longer than usual hold times and delay in sourcing the replacement equipment for the heating system. We are happy to confirm the system has been replaced and heating restored to the home. Please be assured Landmark has processed ... read more
I had multiple service orders only heard back on 2 of them. Was supposed to receive check in the mail by now. Nothing has come, it's been 6 weeks. I try to call only to wait on hold for 40+ minutes and never reach anyone.
Charge 70 fee for Follow up repairs for exact same issue
Business response:
Dear Brian, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. I have sent you a direct e-mail to discuss your concerns in more detail. Sincerely, Tiffany Nguyen Customer Relations Manager
I've been trying all day to submit a request for service and it has been a horrible experience. I tried their online system and filled in a ton of information including my credit card information and clicked "Submit" and was then notified online that I couldn't submit that type of request using the online system! The online notice instructed me to call their toll free number which I did and waited on hold for hours! it was soooo horrible. I finally hung up and called the sales line and talked to 5 horrible staff members -- o... read more
Business response:
Dear Carla, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand, and also being so receptive to the assistance offered by Christopher. Our top priority is customer satisfaction, and we sincerely regret any frustration you experienced while attempting to place a service request for your Air Conditioning Thermostat. Please know that answering your call for service in a timely manner is of the utmost importance to us, though you may encounter a longer... read more
Because like ALL other companies you will find that every "contractor" they send out to do work on your home has way more negative comments than positive on BBB and Yelp websites!
Business response:
Dear BD, Landmark is actively searching for your information to review the situation firsthand. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the contract information to customerrelations@landmarkhw.com? Thank you for your consideration. Landmark Home Warranty
They don't contact my property managers after work has been carried out - instead I get the calls but don't know which property they are reffing to.
Business response:
Dear Ms. Caird, Thank you so much for the 4 star review and providing such important information regarding your customer service experiences with Landmark Home Warranty. Your satisfaction is our top priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know we appreciate your honest feedback and we sincerely regret the frustration you experienced regarding our efforts of communication, and we are pleased to have maintained your faith in the wonderful s... read more
My refrigerator broke. The repair cost would exceed the cost of replacing the refrigerator. The landmark Home Warranty requires that them to either repair or replace it. They refuse to do either, and offered me $127.00 in violation of the terms of the contract. This warranty is useless. It is a scam. They know they are breaching the contract. I recommend that you not buy the Landmark Home Warranty.
Business response:
Dear Steve, You were sent an e-mail today in regards to a new offer. Should you accept this offer, please respond to the e-mail to get it properly processed. Sincerely, Tiffany Nguyen Customer Relations Manager
Once I reach someone they are fabulous. I called in late August because the dishwasher doesn't work. Here we are in mid September and I am no closer to having this resolved. I have been on hold for 60-90 minutes waiting for a customer service rep three times. An incompetent person to look at my dishwasher who decided it was a plumbing issue. Then I had to pay a second fee for a plumber, who didn,t respond for exactly 7 days. Then a 2nd plumber, who was great did come out. But he found it wasn't a plumbing problem with the di... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,025 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 9:30 a.m.