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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
They always pick the cheapest and most incompetent company to come to your house.. Hold times to talk to them about a work order can take hours (On hold). They just don't care.
Business response:
Dear Mr. Bertagnolli, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service you as quickly as possible, and we sincerely regret your frustration regarding hold times and scheduling for the air conditioning system. Please know we truly value your continued business and hope to restore your trust in the great service Landmark offers. Thank you again for your consideration and patience as we cont... read more
The service used to be amazing. I am a Realtor and y'all are the company I always refer. Lately, y'all have gone a terrible job of taking care of my clients. I try to call my new rep That I have been assigned to since (I switched Real Estate Offices), and he is absolutely horrible. He doesn't respond when I need help for my clients. Now I am going to have to make the decision on what company to move to for all my clients and myself... :(
Business response:
Dear Torie, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to see that you feel this way. I have sent you a direct e-mail to better assist you. Sincerely, Tiffany Nguyen Customer Relations Manager
I called to check our bill & Fred F, help me with everything, got a discount by paying by 3 payments. Since this Covid19 it's been hard for everyone! Thank you Fred. Janie Coulson
Business response:
Dear Ms. Newburn, Thank you so much for the 4 star review and such positive testimony regarding your wonderful service experience with Landmark Home Warranty and Fred! We always strive to provide the most comprehensive coverage in the industry while keeping the premium cost competitive and Fred was honored by the opportunity to offer most helpful alternatives to you, and humbled by your commendation. On behalf of the entire team and Fred, thank you again! We truly value your continued business and look forward to serving you... read more
Keep away. Deserve zero stars. Was a great company in 2019. Happy then. In 2020 they Landmark are the worst. Slow communication . Weeks go by without any action or resolution. I sincerely recommend do not do business with this company.
Business response:
Dear Charles, We apologize for the frustration and would like to help. Please know Landmark is actively searching for your information to review the situation firsthand. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the contract information to customerrelations@landmarkhw.com? Thank you for your consideration. Landmark Home Warranty
This company has questionable business practices and terrible customer service. I made a service call, the technician (who was excellent) came out, but the service was apparently not covered under my warranty. He had to wait on hold with Landmark for 45 minutes to find this out. I had to pay him out of pocket to do the repair ($175), but Landmark still charged me a $70 fee for calling the technician to come out. I don't know if this is standard procedure but it seems silly for me to have to pay them when the repair company d... read more
very poor customer service and follow through
Business response:
Dear Sarajane, I am sorry to hear that you feel this way. I would like the opportunity to review your service request in more detail to better address your concerns. Your feedback is taken very seriously. It provides great insights on how we can improve as a company to better serve our homeowners. Please reach out to me directly at customerrelations@landmarkhw. com. Sincerely, Tiffany Nguyen Customer Relations Manager
Because the first time I needed them it was on a Saturday at noon when my heater suddenly stopped working, and having a baby and a 5 year old girl in the house, having the heater working was a priority. So I call them and they created a service ticket and said that someone would be getting in touch with us in 4 hours. What they didn't say is that the company they contacted was closed already for the weekend and they would be opening back on Monday morning. Long story short, when I found this out I cancelled my service call a... read more
Business response:
Dear Fedrico, I am sorry to hear about your experience with your first dispatch ticket. The warranty does work with independent contractors that control their own schedules. If you are ever have any concerns, please reach out to Landmark so that we are able to properly address them and ensure you are being properly serviced. If you have any questions, you can reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Have followed their promise of covrage on all claims
Business response:
Dear Les, On behalf of the entire team, thank you so much for the 5 star review and providing such positive feedback regarding your customer service experiences with Landmark Home Warranty! It is always our most esteemed pleasure to assist you with all your home warranty and home services needs and provide the peace of mind you deserve, and we always appreciate the opportunity to help. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
My dishwasher needed a new motor, rather than replace the motor they offered us a new white unit but our unit is stainless steel and there was no offer to replace "in-kind". We then had a shower faucet leak and Landmark would ONLY cover the cost of the new unit plus installation and they would not cover the cost of the exterior wall demo or repair nor would they cover the cost of piping modifications needed for the new faucet. I am still waiting for Tiffany to respond after I detailed our complaints, which she requested in d... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,025 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 9:30 a.m.