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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
They hire incompetents and do nothing and it cost my Insurance people over 10K. I pd a private contractor $130 to fix original issue
The warranty Doesn't cover anything would mu h rather have the cash in hand to cover the repairs needed instead of fighting with a middle man company
Business response:
Dear Flint, I am sorry to hear that you feel this way. I would like to discuss your concerns in more detail and go over the warranty coverage with you. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
The worst experience on one claim. Terrible communication.
Business response:
Dear Mr. Fairbanks, Thank you for bringing this information to our attention and allowing Landmark Home Warranty the opportunity to review your situation firsthand. Your feedback is extremely important, and we apologize for the frustration regarding miscommunication from the service contractor. Please know we have confirmed the service request for the electrical system was reassigned to different contractor and we appreciate your patience throughout this process. Thank you again for your consideration. We truly value your lo... read more
The area that our property is located at Landmark does not have enough contacts for repair. When they did send someone up to tune up the AC unit the company didn't do a thing and we ended up paying for a Tech to come and get it running and Landmark did not refund us for what they said they would.
They answer service service call in a timely matter
Business response:
Dear Cynthia, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager
Slow response. Charged a $60 service fee. Still no satisfaction in 3 months.
Business response:
Dear Tom, Landmark is actively searching for your information to review the situation firsthand. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the contract information to customerrelations@landmarkhw.com? Thank you for your consideration. Landmark Home Warranty
Very dis organized , hard to speak to anyone
Business response:
Dear Mr. Tannehill, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Please know our number one priority is customer satisfaction and to service you as quickly as possible, and we sincerely regret the frustration. Please be assured we have promptly processed a check on your behalf for replacement of the Kitchen Refrigerator. Thank you again for your understanding and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Lack of contractors and have subpar contractors on contract
Business response:
Dear Cathy, I am sorry to hear that you feel this way. Our contractor relations representatives are out in the field every day to build relationships with contractors. We are working to build our in-network list of contractors so that we can better serve our homeowners. Sincerely, Tiffany Nguyen Customer Relations Manager
We have gotten tons of incorrect information spanning over a couple weeks about our claim. The Rep has been incredibly unprofessional and uneducated. Horrible service. We also are not able to get through when we call and are never called back.
Business response:
Dear Mr. Cohen, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is your satisfaction and we apologize for your frustration regarding communication and our explanations of coverage for the furnace. OneGuard has authorized replacement of the single staged furnace and you expressed interest in upgrading to a higher efficient, two stage unit for an additional out of pocket expense. Please be assured we have provided pricing to the... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,025 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 9:30 a.m.