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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Fast claims service, never been denied. You can even file a claim online.
Business response:
Dear Benjamin, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager
Lied to about hot water tank being in stock when I released the order. It was not until 3 days later when I called to check on the status, I was told I would be called back within an hour with an update. When I did not receive a call 3 hours later I called back and I was told that the tank was just ordered that day. Who knows how long it would have been to get my hot water tank if I did not call them back.
Business response:
Dear SAJD, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to see that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
When I called to have the HVAC service you recommended, I was given Key Elements Inc to do the job, I paid the $60 service fee. When I looked up the company they had 9 reviews, 8 were 1 star stating how horrible this company & Damien the owner was. I called back & spoke to Shila who informed me there was nothing she could do to give me a better company she said all the jobs are computer generated.. I had her cancel the service call but she said I would need to call back the next day to get the refund of $60. When I called th... read more
Business response:
Dear Ms. Cullison, Thank you for taking the time to write a review and provide important feedback regarding your recent service experience with Landmark Home Warranty. Your testimony plays a vital role in our quality assurance and provides great insight on how we can improve to better serve our valued homeowners. In addition, our customer care advocates always strive to deliver accurate information and set proper expectations, and we apologize for your frustration regarding the misinformation given. We are happy to confirm t... read more
Warranty service was a phone call away when the disposal went out. Renewal process was fast and easu andthe service advisor was essy to work with. Fred F did a commendable job. Thanks for the help.
Business response:
Dear Mr. Baxter, On behalf of the entire team, thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experience with Landmark Home Warranty and Fred! Our top priority is your satisfaction with all your home warranty and home service needs, and we always appreciate the opportunity to help. Please know Fred enjoyed speaking with you and he appreciates your kind words. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving ... read more
All the contractors know what is not covered over 10 service calls not one got fix for the $75.00 dollars. DO NOT WASTE YOUR MONEY ON THIS WARRANTY.
Business response:
Dear Angel, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
First attempt at a claim as my furnace was malfunctioning. Got told that since heat was still coming out of it, there would be no coverage and I was on my own. Customer rep stated he had never heard of the problem (fan won't turn off unless fuse is disconnected), even though when I type in "Furnace fan.." in google and the first suggestion is "won't turn off". Worthless so far.
Business response:
Dear Preston, I am sorry to hear that you feel this way. I would like the opportunity to review your service request in more detail to better address your concerns. Your feedback is taken very seriously. It provides great insights on how we can improve as a company to better serve our homeowners. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
I have a hot tub that is under warranty and states that it is under the contract. There was a problem with the heater which was not in the notes for the home inspection because the inspector did not see the issue. I sent over all my documents as proof this was not a pre existing issue and continue to be denied. I have now excited a week for another response and have yet to receive one.
Business response:
Dear H D, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your spa ticket. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
When it came time to pay for my refrigerator, they waited until they found a serviceman who woould "find" something to void my contract.
Poor follow through. Takes forever. No contact person.
Business response:
Dear Mr. Dixon, Thank you for bringing your situation to our attention and allowing Landmark the opportunity to review your situation firsthand. It is our constant endeavor to ensure your calls to Landmark are answered as quickly as possible, and we appreciate your patience in holding during these extraordinary times. Please know we have left you a voice message today seeking to address your concerns and offer our personal assistance. Thank you again for consideration and allowing Landmark the opportunity to serve you. Landm... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,025 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 9:30 a.m.