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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Not very helpful and they seem more concerned about saving money plus their contractors are sub-par
Business response:
Dear OC Eke, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your plumbing system. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
It takes a long time for repairs and the contractors that they send out are awful.
Business response:
Dear EB, I am sorry to hear that you feel this way. I would like the opportunity to review your service request in more detail to better address your concerns. Your feedback is taken very seriously. It provides great insights on how we can improve as a company to better serve our homeowners. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Landmark Home Warranty is a slow unprofessional warranty company. It’s been a week since I called for service on my AC. I still have not been contacted by email or by phone to schedule a contractor. I have been calling Landmark daily if not several times a day. It is blowing warm air in 95 to 103 degree's weather. My family and I are dying of heat and can’t sleep. They have only 2 contractors in my area and won’t get another contractor to help. So basically they can’t help but want my money. They are not able to climb up a l... read more
Business response:
Dear Rachelle, Thank you for bringing this information to our attention and allowing Landmark Home Warranty the opportunity to review your situation firsthand. Our top priority is customer satisfaction and we sincerely regret the frustration. Our contractors carry ladders. However, this situation called for an extra tall ladder to access the air conditioning unit located on top of the two story condo. Please note access is not covered under the service plan, and Landmark advised that an extended ladder is required to service... read more
They didn't waste any time in setting up an appointment with the repair company.
Still having issues no one is calling me back.
Business response:
Dear Ms. Daniels, Thank you for bringing this information to our attention and allowing Landmark Home Warranty the opportunity to review your situation firsthand. Our top priority is to service you as quickly as possible, while providing a level of service that exceeds your expectations, and we sincerely regret the frustration. Please know we have received confirmation from you, accepting cash in lieu of replacement for the kitchen refrigerator, and a check has been processed on your behalf. Thank you again for your consider... read more
I have requested that the plumber come back after fixing my garbage disposal as now there is a leak and they have yet to come out.
Business response:
Dear Lyndsee, Landmark is actively searching for your information to review the situation firsthand. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the contract information to customerrelations@landmarkhw.com? Thank you for your consideration. Landmark Home Warranty
My furnace went out three weeks ago. Called Landmark on a Thursday morning. They said someone would contact me before the end of the day to schedule service. No call. I finally called back at 445 pm. Apparently, the message that they needed to call the service provider never went out. The new rep I spoke with got that call made and they sent out an HVAC specialist to look at the issue the next day (Friday). The specialist determined a new furnace was needed. Said he would do the necessary paperwork and call the next week to ... read more
Business response:
Dear John Doe, We would like to review your situation firsthand. However, we cannot locate a Landmark warranty under the name provided. May we please ask you to forward your name, contract number, or property address to customerrelations@landmarkhw.com? Thank you for your consideration. Landmark Home Warranty
I placed an emergency call on a Saturday because my furnace stopped working and it was freezing outside. Thank goodness I owned a space heater because they did not send a technician out until the following Wednesday and then after his "inspection" I was told there were parts missing from the unit and that my home inspection shows the unit was never working. I have a receipt from an HVAC company showing that the unit was in working order prior to closing PLUS I lived here for 3 weeks while it was working just fine. I followed... read more
Business response:
Dear Ms. Stamey, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review the service history firsthand. Our top priority is customer satisfaction and we deeply regret your frustration regarding the outcome of the service request for the heating system that was not covered. Please note in accordance with the terms of the service agreement, Landmark covers for breakdowns of covered systems and appliances that become inoperative from normal usage, after the effective date of the ... read more
I had a problem with my oven and it took about a week and it was fixed.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,025 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 9:30 a.m.