This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Simple repairs good, major repairs a lot of added expense for repair to be done
Hold time to reach customer service is over 1 hour each phone call. Emails sent to Landmark representatives go unanswered. Still waiting for covered ac to be repaired.
Business response:
Dear Jaycee, Landmark is actively searching for your information to review the situation firsthand. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the contract information to customerrelations@landmarkhw.com? Thank you for your consideration. Landmark Home Warranty
They have covered many things in my home but this last incident they ÒlostÓ the paperwork and then when I called I was on hold for 45 minutes and when I got a call back it was 5+ hours later and I could not take the call because I was at work or busy with other things. Never had that problem in the past so it was surprising to me.
Business response:
Dear Laura, Thank you so much for the 4 star review and open testimony regarding your recent service experience with Landmark Home Warranty. We constantly strive to provide best-in-class service and peace of mind to our valued homeowners, and we apologize for the delay in communication and any dissatisfaction you have experienced with the services received. Please know we would like to ensure that your needs are met. However, we are unable to locate a Landmark service plan under the name provided. We encourage you to email y... read more
Worst experience EVER! We’ve been with Landmark since 2013 and only needed to use our warranty for the first time 2 years ago. Process was simple. Last month, our hot water heater went out. When Taylor called to update us on getting a plumber out, she said it would be 4 days before someone could get out to our home...4 days in a major metropolitan city!! While I understand being without hot water is not an emergency, this young gal told us very rudely and multiple times that there are other ways to take a hot shower! I asked... read more
Great customer service. Great on time service and call backs for bad work seem good.
I don't feel like a priority, ticket #2071385 has been open for over a month and no repairs have been made
Business response:
Dear Ms. Mathis, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service you as quickly as possible, and we truly apologize for your recent service experience and the timeframe involved to repair the plumbing system. We believe we have rectified this situation on your behalf and appreciate your understanding. Thank you again for your consideration and allowing Landmark the opportunity to serve y... read more
They are quick to answer the phone and take the $60 but when the repairman comes out to get approval on a job, they won’t answer the phone. They also don’t respond to our concerns.
Business response:
Dear Cheryl, Landmark is actively searching for your information to review the situation firsthand. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the contract information to customerrelations@landmarkhw.com? Thank you for your consideration. Landmark Home Warranty
Horrible service response over an hour every time you call do not receive a call back
Business response:
Dear Ms. Philips, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Your feedback is extremely important, and we sincerely regret the delay in communication and frustration you experienced regarding your service request for the faucet and dryer. It is our constant endeavor to ensure your calls to Landmark are answered as quickly as possible, and we appreciate your patience in holding during times of larger than normal call volume. Please know th... read more
I have had 2 occurrences now where I used the online app to prepay for service calls and found out yesterday that both had failed. If you're going to have a service on the web ste please make sure it works
Business response:
Dear Mr. Cornwell, Thank you so much for bringing this information to our attention and allowing Landmark Home Warranty the opportunity to review your situation firsthand, and also being so receptive to our follow up call in response to your review. Your feedback is extremely important, and we sincerely apologize for the system error in obtaining payment through the online portal. We believe we have rectified this situation on your behalf and appreciate your understanding. On behalf of the entire team, thank you for entrusti... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,025 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 9:30 a.m.