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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
4 with contractors; Customer Services was hard to understand over the phone, seemed in a hurry, related wrong info to contractor - but otherwise 3 experience.
Business response:
Dear Mr. Tompkins, Thank you so much for the 4 star review regarding your customer experiences with Landmark Home Warranty and our service contractors! Your satisfaction is always our top priority, and we are grateful for the opportunity to provide you with quality service and the peace of mind you deserve, and appreciate the constructive feedback. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty
The contractor they sent to repair our roof didn’t even get on the roof to look. Said the solar needed to be removed before he could do anythinf.
Business response:
Dear Kate, Thank you for bringing this information to our attention and allowing Landmark Home Warranty the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we apologize for the frustration. Please note in accordance with the service plan, it is your responsibility to provide access and clear non-related items away from the area that requires service. Thank you again for your understanding with respect to coverage and allowing Landmark to provide this additional explanation. Land... read more
AVOID AVOID AVOID. I cannot stress enough how much you will regret your decision to go with Landmark. You will wait on hold forever. You will have customer service reps ask a million questions in an attempt to deny you coverage. You will get incompetent service people assigned to fix your problems. Then the company will just cycle you in this endless loop of stupid that will keep you without working appliances. STAY AWAY. If you foolishly choose to proceed, I get to say I told you so. Don’t be a moron.
Business response:
Dear Mr. Krawczak., Thank you for taking the time to submit a review and allowing Landmark Home Warranty the opportunity to evaluate the service history firsthand. Customer satisfaction remains at the forefront of our priorities and we regret the frustration. Please know we have arranged for a contractor to reassess the situation and we appreciate your receptiveness to our explanations of coverage. Thank you for allowing Landmark the opportunity to serve you. Landmark Home Warranty
Customer service is awful. Call up and see how long you are on hold.
Business response:
Dear Jim, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Your feedback is extremely important, and we sincerely regret the frustration. Please know it is our constant endeavor to ensure your calls to Landmark are answered as quickly as possible, and we appreciate your patience in holding during times of larger than normal call volume. Thank you again for your continued patience and consideration and allowing Landmark the opportunity to serve ... read more
Not able to fix my problem and won't use a new tool..
Business response:
Dear J, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Please know our top priority is customer satisfaction and to service you as quickly as possible, and we sincerely regret the frustration. Please be assured we have reviewed the service history for the tankless water heater and are happy to report it was submitted for replacement and a check was processed on your behalf to aid in replacing the tankless water heater. Thank you again for you... read more
They did Not follow up on two of our claims. Paid for 5 months of them providing no service. I'll never use them again.
Business response:
Dear S Massey, Thank you for providing the policy information. We understand your frustration. Please know we have processed a check to reimburse you for the repairs you had completed for the air conditioning system. We truly apologize for the oversight on our end and sincerely hope to have the opportunity to gain your trust in Landmark and the great service we offer. Thank you again for bringing this information to our attention. Landmark Home Warranty
We have landmark as our home warranty and so far our experience with them has been horrible. We have a problem with our stove hood, the fan and vent is not working and have been trying desperately to get in touch with the home warranty to have it fixed in vain. They did initially send a tech out to look at it six months ago and paid the $75 but since then it's been us trying to do follow up on the issue and the company going silent. 6 months of desperate attempts to have an issue fixed and practically being ignored! We have ... read more
Business response:
Dear Ms. Grube, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction remains at the forefront of our priorities and we sincerely apologize for the timeframe involved to complete the request for the kitchen exhaust fan. Please know we have left a voice message and email for you offering our personal assistance to positively resolve the matter, and we appreciate your receptiveness. Thank you again for your consideration and allo... read more
Pay $80/month w/ Landmark w/ $70 service fee. Fridge & Dishwasher claim: Came up w/ 3 "different" responses all giving some reason why they won't cover the refrigerator door. Repaired dishwasher soap dispenser for $94 BUT refused any racks "listed as not covered". The ONLY reason I gave 2 stars is they fixed the dishwasher. In essence paid $150 for a $94 part & labor for February.
Business response:
Dear Terry, There were 3 variations of the diagnosis to help you better understand the denial. The refrigerator door has warped, and the repair would not be covered under the warranty. Because the warranty does not cover for the door seals, your dispatch ticket will, unfortunately, remain a denial. Sincerely, Tiffany Nguyen Customer Relations Manager
it's been over a week and no one has started repairing my house.
Business response:
Dear Ms. Kuntz, Thank you so much for bringing your situation to our attention, and please accept our sincerest apologies for the frustration you experienced due to our missed opportunities to communicate important updates regarding the service request for the kitchen refrigerator. Please know we have confirmed with the service contractor that the water valve requires replacement. In addition, replacement of the filter housing is necessary to restore the refrigerator to proper working order; however, this part is excluded fr... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,025 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 9:30 a.m.