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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Eventually our house problems have gotten fixed, but not before a lot of frustration
Business response:
Dear Homeowner, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Landmark personnel are not conversant with coverage, and it seems to vary with whom you contact. We were told an AC issue was not covered, then it was, then it wasn’t. They referred us to a positively incompetent HVAC company 40 miles away, (we live in an urban area), who took three tries to get the repair done, caused water damage to the ceiling, still unrepaired, and Landmark assumes no responsibility for “secondary” coverage. Really? Not even a note to your supplier? An absolute waste of $750. Put the money in the bank, a... read more
Business response:
Dear Ron, I am sorry to hear about your experience with your air conditioner. I see that the contractor has been able to repair your unit and has promised you repairs on the secondary damage. Landmark works with independent contractors who are licensed and insured to assist you in situations such as yours. I am happy to see they were able to work with you on that. Landmark also guarantees our contractor’s work for 30 days. If the repair does not hold, please reach out to us to assist you in having the contractor return to yo... read more
Needed warranty service twice in 30 days. Landmark connected me to qualified contractors who responded well and did good work.
Business response:
Dear Tom, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager
Dispute concerning a knob replacement on my oven. They replaced it then the oven overheated from the repair but now they will not replace it. I cannot get anyone to address this.
Business response:
Dear Joe, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
the landmark people were nice the company you sent out was horrible we are re thinking who we go with next year due to the poor service from a&b
Business response:
Dear Rachelle, I am sorry to hear that you feel this way. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address. Sincerely, Tiffany Nguyen Customer Relations Manager
On June 7th an email was sent to you about my garbage disposal,,I never heard any thing from you all. I am very disappointed in this action.
Does not listen to client concerns about issues regarding home warranty
Business response:
Dear Homeowner, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Not very happy, Plumbing System covered items said PRESSURE REGULATORS are covered but of course when plumber comes he is informed by Landmark it is located outside the main foundation so not covered. Well, yes, pressure regulators are installed at the incoming hose bibs into main water source for house. So, in Arizona, pressure Regulators are NOT COVERED. They think of anyway not cover something. Now I have a $250 repair that should have been covered.
Business response:
Dear Pamela, The warranty covers the covered systems that are found within your home’s perimeter. Pressure regulators can be located inside of your home as well as outside. I will be reviewing your service request in more details to better address your concerns. I will be sending you a direct e-mail once I have done this to let you know what I can do to assist you. In the meantime, if you have any further questions, please do not hesitate to reach out to me at . Sincerely, Tiffany Nguyen Customer Relations Manager
poor service contractors, bad service experience
Business response:
Dear Jessica, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,025 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 9:00 a.m.