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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
My microwave stopped working. I called for service repair, they charge $70 Everytime they send someone to diagnose the issue which I am ok with. When tech came in he found out that my microwave is not repairable. My microwave cost over $400+ repair is about $800. Landmark is said they can only pay $244 Remember this built-in microwave. When I talked with their customer service thet started under section 9 on contact 9. LHW reserves the right to provide cash in lieu of repair or replacement when an item is not repairable and ... read more
Business response:
Dear Beatrice, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your microwave. As I have stated in my previous responses, the warranty reserves the right to provide you with a cash in lieu of replacement. The cash in lieu is based on a comparable unit at Landmark’s cost, which may be less than retail. W... read more
Their goal is deny claims. They start from No and make you figure out how to make it a yes.
Business response:
Dear Ben, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
You really screwed up the service on my garbage disposal.
Business response:
Dear Rick, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at with your property address. Sincerely, Tiffany Nguyen Customer Relations Manager
Given the service fee is $75 every time, which is more expensive than most of other insurance companies, the Landmark refused to pay the indoor unit of my air conditioning, claiming that it's not broken, which proved to be wrong later. And it has some many excluded items, so I still paid thousands bucks to fix the air conditioning, despite the fact that I already paid $600+ to Landmark every year for past 4 years and didn't claim any big fix ever.
Business response:
Dear John, I am sorry to hear about your experience with your A/C service request. I would be happy to review your service request in more detail to better explain your out of pocket expenses. Please reach out to me directly at . I look forward to hearing from you. Sincerely, Tiffany Nguyen Customer Relations Manager
Because they gave me hassle when I called about my septic system. They told me that what I needed done wasn't covered, then told septic company it was covered. Then only covers $500 once a year for each item.... What if I have another issue with the same thing, for example, my septic... It is still not right and I have to fix it myself because I have used the $500 on my pump that was out. I find this is a waste of money and will not pay next year. I will find someone else.
Business response:
Dear Renee, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
They provide a quick resolution to problems that are covered in your home warranty.
Business response:
Dear Carol, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager
Got charged for a service call the serviceman came out checked it the first time and tightened two items in build me $65 for the service call came out the second time with a new charge service call and told me this Hawthorne strainer was not part of the warranty for the house so what good is the warranty at this point that's why I I rated you a 3-star and maybe for information to someone else
Business response:
Dear Ira, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Technically they honored their contract by denying out claim but by picking through the wording literally. We had an issue without our shower drain and it leaked through the kitchen ceiling. They sent a plumber out who diagnosed the problem as the drain but denied any repairs because, "though they cover plumbing, drainage systems and shower fixtures, it does not say specifically that the cover the drain fitting." We were pretty disappointed and felt like they were doing everything they could to get out of the repairs. We wil... read more
Business response:
Dear Homeowner, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
It took 2 weeks for completion. Not necessarily landmarks fault
Business response:
Dear Jued, We are glad to see that our agents and contractors have been able to provide you with 4-star service. We would be happy to hear your feedback on what Landmark can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,025 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 9:00 a.m.