This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Poor service regarding my air conditioner
Business response:
Dear Bonnie, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your air conditioner. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
AC inoperable. 5 days after call still no response. Had to call back in 2 days after tech was out. Say it’s not covered due to lack of maintenance. We’ve owned the home 2 years and had it inspected and serviced by a licensed HVAC company. Complete BS...save your money. Don’t buy a warranty from this company. Been a RE Broker for 25 years. That’s what I get for not using an established company.
Business response:
Dear Jessica, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your air conditioner service request. I was unable to pull up your warranty by your name. I would like to review your service request to better address your concerns. Please reach out to me directly at with your property address. I look forward ... read more
I made a claim on a broker water heater, and rather than fix the issue they attempted repair despite Sub-contractor recommendation that the unit be replaced. Repair failed, and I incurred more service charges, more cost and damages to drywall and paint that they would not address.
Business response:
Dear Ty, I see that we were able to replace your water heater. I would like to speak with you on the details of your concerns to ensure we are properly addressing them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
charged my card without prior authorization or work order
Business response:
Dear Homeowner, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Fridge went down was backup and running within 24 hours after the service call.
Business response:
Dear Mr. Anderson, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager
Because their words that plumbing company trying to rip me off and they would not let me search for another plumber
Business response:
Dear Derrick, I am sorry to hear about your experience with Landmark. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address. Sincerely, Tiffany Nguyen Customer Relations Manager
They sent a repair guy out, and he reset something, got it working again (for a few days), and said it needed some parts ordered, that he would come out when they arrived. That was about 2-3 weeks ago. Nothing since then. Then I inquire with them today since the issue has gotten worse, and they call me back saying it's denied because the previous owner didn't clean out the duct enough.
Business response:
Dear Andrew, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
I can never be sure they will cover something that breaks.
Business response:
Dear Lindsay, I would be happy to answer any questions you may have regarding your warranty. You can reach me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
You don't exactly get what you pay for. Our service contractor left everything worse than before. The communication has been terrible.
Business response:
Dear Ashley, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,025 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 9:00 a.m.