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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
When I have no water in my house over a long weekend, and the person on the phone deems it a nonemergency, we never receive a call back even after asking for one from the person we spoke to or from the manager or from the plumber they said that they had called. I am a disabled vet and have 4 lives in my house that require water. I could understand if it was only hot water since we are in Texas and its summer.
Business response:
Dear Adam, I am sorry to hear about your experience with your plumbing. I would like to review your service request and assist you with your concerns. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Cost of really and $60 service charge really adds up
Business response:
Dear Debra, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Stay away from this company like the plaque. They are a total scam. They will find ANY reason to not pay you. I have had a Landmark Warranty for four years and have spent over $2200 for the warranty premiums in that time. During the four years I've had 3-4 claims and gotten 0 value from them. I've been extremely disappointed with their service on every one. Some examples: I had pool coverage. I had a leaking filter that was clearly covered. They wouldn't cover it though because removing the sand is not covered. How would you... read more
Business response:
Dear Jim, Thank you for taking the time to share your experience. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. For your pool service request, the sand needed to be removed from your filter for the repair to be performed. This is considered an access issue. The warranty, unfortunately, does not cover to provide access to a covered repair. As for ... read more
They only have two contractors in our area and one has terrible reviews and the other did a lousy job for us. They used our inside coils to get out of a return call. We had to call someone else not using Lamdmark who fixed our AC and said it was the circuit breaker and had nothing to do with the coils. They and their contractors just appear to not want to honor the return call. Landmark of course does not cover coil cleaning and the contractor just wanted to make money off contract.
Business response:
Dear Susie, I am sorry to hear about your experience with your A/C unit. I would like to be able to review your service request in more detail to better address your concerns. Please reach out to me directly at . I look forward to hearing from you. Sincerely, Tiffany Nguyen Customer Relations Manager
Taking precautionary measures without asking.
Business response:
Dear Gay, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager
Customer service has no problem lying to customer. Products they provide are damaged.
Business response:
Dear Stephen, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Can we leave zero stars? In a nutshell Landmark Home Warrenty simply does not honor its own contract. They want you to update to systems to comply with regulations that do not go into effect until 2020. A repair of our AC unit (compressor) was turned down leaving us without AC in Texas for two weeks while we volleyed back and fourth regarding tearing out our unit to comply with 2020 regulations (costing us upwards of 3k). their own service advisor told them this was uneccessary and excessive. We finally just took the payout ... read more
Business response:
Dear Lesli, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your HVAC service request. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
They remove items from warranty after you sign the contract
Business response:
Dear Lisa, I am sorry to hear that you feel this way. The warranty is outlined and does not change during your warranty year. If there are any changes to the coverage, Landmark will be sure to notify you. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. Sincerely, Tiffany Nguyen Customer Relations Manager
They hire people with good workmanship, and working knowledge of the product they are working on.
Business response:
Dear Richard, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,025 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 9:00 a.m.