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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Coverage-always looking to get out of claims
Business response:
Dear Homeowner, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
The worst home warranty company ever!! Don’t trust this company! I had a leaking fridge. The contractor said that the fridge is very old, he couldn’t fix it and it needs to be replaced. He cleaned it and said that if I will have the same problem I need to call to the home warranty company and they should replace the fridge. In 2 months I called to the company with the same problem. They sent another contractor and he found another problem and this problem is not covered by home warranty!!! How do you like it!!! I asked why t... read more
Business response:
Dear Natalia, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. I am unable to pull up your warranty with the given information. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manage... read more
Only having on company that you can use in an emergency and the one company says they cant come out for a week....especially when they are the ones that came out two weeks earlier and installed a part wrong that caused the failure in my system.
Business response:
Dear Margaret, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
The guy comes and looks at my freezer, finds out what's wrong then has to wait for the ok to fix it. 2 weeks later he calls and says he gets the ok to fix it. While fixing the problem he detects another problem and says he has to have permission to fix it. I wait a week then get an email saying landmark has denied the other part getting fixed.
Business response:
Dear James, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your freezer. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
charge you to tell you they wont cover something, thieves
Business response:
Dear Chris, Thank you for taking the time to share your feedback. I am sorry to hear that you feel this way. The warranty requires a service call fee that is paid to the contractor to diagnose your unit. This fee is due whether your service request is approved or denied. Your dishwasher service request was denied as your unit’s failure was a pre-existing condition. The warranty expects that all covered systems are in good working condition at the start of your effective dates. I would be happy to go over your coverage detail... read more
If you are shopping for a home warranty, beware. Make sure you read the fine print. If your air conditioner or any appliance has any type of warranty, Landmark will not help you, even for the labor. Be aware that air conditioner warranty only cover parts and Landmark feels you are completely liable for the labor. If your air conditioner is old, the warranty will help pay for about half of the cost of the replacement but you will continue to pay the same monthly fee through landmark and not get any more services for your air ... read more
Business response:
DDCJ, Thank you for providing us your feedback and review. We have been able to go over your concerns with you on this feedback already provided to us. I would like to help in any way I can, you may reach out to me directly at . Thank you, Cheyenne Rapier Customer Relations Manager
I submitted a work order on 8/23/2018 about my AC unit. The AC unit that controls the downstairs temperature does not turn on whenever I set it to cool or heat. The contractor company (Serve way heating and air conditioning) sent an technician to my house to diagnose and told me there is nothing wrong with my unit and I need to turn on the upstairs AC in order for downstairs to cool (which doesn't make sense at all). I called the Landmark few days later requesting for a recall because the problem was not resolved and AC stil... read more
A contractor they used was unethical, tried getting me to charge out of pocket. Their response times are slow and coverage is obnoxiously limited
Business response:
Dear Ben, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Landmark will go to any length to avoid paying for what is covered. I had 3 cases in which they simply refused to pay. They work out a scheme with the contractors to get them to find excuses and claim that the issue is not normal wear and tear. They would not cover the replacement of an 18 years old AC system. The first contractor gave a wrong diagnosis, again to make sure Landmark doesn't have to pay. The 2nd contractor gave a completely different diagnosis. The same thing happened to us with the built in double oven. They ... read more
Business response:
Dear Moshe, I am sorry to hear that you feel this way. I would be happy to properly address your concerns and go over them in detail. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,025 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 9:00 a.m.