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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Don't waste your money Air condition went out. Landmark assigned a company to fix it. The company no-showed their appointment. I called the day after and they told me they weren't going to do the service and they would let Landmark know. Landmark assigned it to someone else. That took another 2 days for the repair tech to come out. He came out and I needed a new outdoor fan motor. I called the tech the next day for status, and they said landmark had not given authorization and they were still waiting to hear back from Land m... read more
Horrible customer service. They sent out a garage door tech who did not know how to evaluate my garage door opener properly
Business response:
Dear Brian, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Landmark does not provide exceptional service. They do not care about their clients; use the cheapest contractors; no warranties on work performed and everything is an exclusion. Read your contract before you buy. There are better home warranty companies out there. You call customer service to get assistance and have to be put on hold because the representatives have to check everything out with their "supervisor" before they can provide you service. This home warranty service was purchased through our realtor when we purcha... read more
Business response:
Dear Toni, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
I canceled my service because No matter how much you add in they have little ins and outs to keep from paying for your issue. You have to use their company's, then after you pay them $60 they tell you it's not covered. I am truly disappointed
Business response:
Dear Marilynn, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
The service I used them for took way too long, and was mismanaged. Repairs were not satisfactory.
Business response:
Dear Clew, Thank you for taking the time to share your feedback. I am sorry to hear that you feel this way. I would like to review your service request and see what we can do to provide you with satisfactory service. Please reach out to me directly at with your property address. Sincerely, Tiffany Nguyen Customer Relations Manager
So frustrated. On hold for over 1 hour and 15 minutes each time I have called Landmark. I have been trying to get my AC fixed for a week now. This is the 4th phone call this week. The quickest phone response time has been a 45 min wait. Scheduling took have someone come to the home took 4 days. He came to diagnose and fix the problem. He spent 30 minutes and couldn't figure it out so he left. I am back to calling Landmark again to send someone out. On hold again for an hour and half. Still no response. On hold and waiting. D... read more
The subcontractor they use doesn't fit the problem or returns calls I'm not paying another fee to come out and not fix the problem I'll just hire a Reparable contractor to do the work
Business response:
Dear Ken, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
They will it answer me regarding replacement if hot water heater the LTC inspection warranty will pay but you all will not tell them you will not as was told to me by telephone
Business response:
Dear Sally, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Timeliness....waited 9 days for assistance
Business response:
Dear Jeff, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,025 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 9:00 a.m.