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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
They have done what they said they were going to do. They check to see if the contractors are setting up appointments. They follow through.
Business response:
Dear Mathis, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager
Response time and quality of Contractors
Business response:
Dear Juan, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager
They could not get the contractor to come to my house.
Business response:
Dear Homeowner, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that we were unable to provide you with a contractor. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
For what it’s worth I’m an individual who typically leaves a review when treated fairly and don’t leave one when the service is back, but on this, I feel as if I’m inclined to leave a review. I am currently in the process of trying to get my water heater situated and what I can say is horrible contractor with no other choice for one being given, it’s unfathomable to me that nobody within the Landmark home warranty organization has thought up the simple idea of offering multiple contractors so THEIR CLIENT can do their needed... read more
Business response:
Dear Sheriff, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your water heater service request. When replacing a water heater there are modifications that need to be done in order to ensure the new system works well in your home. These modifications are typically items that are not covered under the wa... read more
I am disappointed in landmark for contracting with AVA repair service. This repair shop has a careless and rude approach to customer service when discussing timeline services (knowing when a part will arrive, and how far out they book the appt when it happens to arrive at their shop). I am still waiting for a replacement part with no timeline given for receiving it or scheduling an appt for install. I have called landmark multiple times to ask if the part shipped and 3 phone calls later, the part apparently shipped to AVA la... read more
Business response:
Dear Erick, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with AVA repair service. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
after call for service; they schedule my service inmediately
Business response:
Dear Toni, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager
The hot water heater in my garage gave out and flooded my garage and the contents. I called Landmark and they assigned a vendor who has 1-4 hours to call you. They promptly charged me for my service fee, of course. I advised them of the urgency of the situation. After half the day went by and no call from the vendor, I called back and they wanted to assign another vendor with the same window to respond. I again advised this was an emergency and night was approaching. I spoke to a supervisor about calling my own plumber and g... read more
Business response:
Dear Fausto, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your plumbing service request. I would like the opportunity to review your concerns in more detail to better address them. I will be sending you a direct e-mail shortly. Sincerely, Tiffany Nguyen Customer Relations Manager
We have not had a single positive experience with any of the contractors they have sent out. The last one they sent out rescheduled 4 times before doing the actual work.
Business response:
Dear Josh, Thank you for taking the time to share your feedback. I am sorry to hear that the contractor had to reschedule with you multiple times. That is typically not how we intend for our service request to go. I will be forwarding your feedback to the appropriate department to implement the necessary training. I am however, please to see that your unit has been repaired. If you have any further questions or concerns, I would be happy to help you. You can reach out to me directly at . Sincerely, Tiffany Nguyen Customer Re... read more
They are so cheap. It didn't cover the replacement cost.
Business response:
Dear Doug, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,025 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 9:00 a.m.