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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Don't Waste Your Money - Landmark Home Warranty provides lowest tier repair services. In the middle of a Phoenix summer they were able to offer us repair of our heat pump in 7 days. It is now winter; the high today is 54 and the heat pump is out again. Luckily they can send their HVAC contractor out in a mere 4 days. Landmark publishes Landmark's reply to me, but won't publicly publish my response. I am editing my original post to make public how Landmark treated us. Tiffany, This is a lovely reply and would have been impres... read more
Business response:
Dear PatinAZ, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your heater. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
I pay them every month and they send the worst companies out to me.
Business response:
Dear Tori, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
I had a terrible experience!! I called because I just moved into a home and we had the Landmark Home Warranty and the ac wasn’t working after a couple of days. They wouldn’t send me someone because they said my contract with them was pending because I had just moved there. So I paid out of pocket for someone to give me Freon and they said that there would need to be a leak test. I contacted my agent who got me in contact with a representative and they reimbursed me $45 out of the $140 I spent. Then I called landmark a few ti... read more
Business response:
Dear Taylor, I am sorry to hear about your recent experience with your HVAC service request. I would like to review your request in detail to better address your concerns. Please reach out to me directly at with your property address. I look forward to hearing from you. Sincerely, Tiffany Nguyen Customer Relations Manager
They promised something they didn't deliver on and refused to help.
Business response:
Dear Chase, I am sorry to hear this. I would be happy to review your concerns in more detail. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
I paid $60 to landmark to have someone come fix my fan on the range hood only to be told the company that came out doesn''t have the part. So they should''ve at least found someone that does have the part
Business response:
Dear Marjorie, I am sorry to hear about your experience with Landmark. Typically, Landmark is unaware of what part is needed to repair your unit. It is common that parts will need to be ordered and may cause a slight delay. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better... read more
they always find a way out of it, DO NOT WAST YOUR MONEY on Landmark Home Warranty, i got the warranty for free from the real estate agent when i bought the house, they called to welcome me and i purchased an other year of warranty and spend over $600. wasted the money on some careless company,
Business response:
Dear Brian, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
No response on recent claim. They promised to call back after I explained have waited one month. No reply.
Business response:
Dear Mark, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Don't waste your money. I needed an A/C repair in the middle of the summer in Texas. This company had NO 24 hour service providers available. I had a 3month old baby at home and I had to call someone to come and pay a heft bill for it. What is the point of having a warranty if they don't have service companies available?!
Business response:
Dear Jennifer, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your A/C service request. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
They only covered a pipe that broke and not the secondary damage. I have a plug outside that electricity is not getting to and they don't cover that. One of their representatives is very rude and not understanding of their job.
Business response:
Dear Stephanie, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experiences. The warranty, unfortunately, states that we do not cover for secondary damages. The warranty also covers your covered systems that are found within the perimeter of the foundation of your home. I would be happy to go over your warranty coverag... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,025 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 9:00 a.m.