This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
I have been very frustrated with my experience with my stove and was considering cancelling my Landmark Home Warranty until I spoke with your very helpful and pleasant contract consultant, Cynthia F. She convinced me to go over my contract and maybe revise what I need and don't need and the cost. I will do that and reconsider canceling my policy at this time. She is a real asset to your company as I was very upset when I called to cancel this [policy.
Business response:
Dear Shari, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager
Had an emergency plumbing problem and they could not get anyone e to take care of it for several days
Business response:
Dear JD, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your plumbing service request. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
I specifically asked if the well was covered and was told yes, but when the pressure tank went out, it wasn't covered. Furthermore the company they refered me to were twice as expensive and very unresponsive.
Business response:
Dear Ickerby, I am sorry to hear about your experience with your well pump service request. The warranty does offer coverage for your well pump. However, the pressure tank is a listed exclusion. I would be happy to go over any coverage questions you may have in more detail. You can reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Unable to send repair for AC reported on Friday until Monday. Never received service for insect issuel
Business response:
Dear Wendy, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
No preventative coverage to prophylactically treat things
Business response:
Dear Jimmy, Although we do not cover for preventative work, there are many things the warranty does cover. We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . I would be happy to answer any coverage questions you may have as well. Sincerely, Tiffany Nguyen Customer Relations Manager
This the worst home warranty you could ever purchase! What a waste of money. Every time you put in a claim, all they do is send someone to your property, charge you $70 and do absolutely nothing. And because nothing was done, it caused serious damage and we had to put in a home owners insurance claim. This company does nothing to repair anything-all they do is collect money and rob people.
Business response:
Dear Shelli, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Unable to have door locks rekeyed for all to match. Their vetted locksmiths were not available and would take the request, had to cancel the request.
Business response:
Dear Robert, Thank you for taking the time to share your feedback. I see that you have been authorized to use a contractor of your choice. Once you have been able to get your home re-keyed, please reach out to Landmark to review your invoice. The warranty covers up to 6 locks and will provide 4 copies of the keys. Please let me know if you have any further questions. Sincerely, Tiffany Nguyen Customer Relations Manager
They deny claims and never accept to pay for recommended services
Business response:
Dear El Dobliu, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
in all the years no one told us we had to have airconditioner serviced each spring and fall. your people came out several times last year but never mentioned we need to have it serviced 2 times each year. When it went out wasthe first time we heard it waa requirement.
Business response:
Dear Irene, Thank you for taking the time to share your feedback. The warranty expects that homeowners are properly maintaining your systems according to the manufacturer's specifications to ensure your systems remain in good working conditions. To assist you in this, the warranty offers pre-season tune-ups for your HVAC unit to prepare for the upcoming seasons. If you have any further questions regarding your coverage. Please do not hesitate to reach out. Sincerely, Tiffany Nguyen Customer Relations Manager
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,025 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 9:00 a.m.