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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
My AC hasn''t worked for over a month! I have called, begged and pleaded to no avail! If they can''t get it to work, it needs replaced but I can''t get anywhere with them.
Business response:
Dear Jennifer, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
UPDATE: My husband called the day after I did and asked to talk to a manager. He was told that I had talked to a manager the day before, didn't buy that and asked to talk to a real manager. He finally convinced that person to send the same repair guy back, but was told they wouldn't cover parts or a repair if it was a different issue. The repairman was luckily able to repair the igniter without a new part, who knows what Landmark would have done if he'd needed to order a part and come back. He told me that when Landmark call... read more
Business response:
Dear Katie, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Do not buy this warranty, I made that mistake and when a pipe burst under my home, which was covered, they told me they would not cover it because i called a plumber to stop the waterfall and not them. they said they had to use their plumber and when i asked what plumber that was because maybe i did use their plumber they would not even tell me that info. Worthless, worthless, worthless.
Business response:
Dear Chris, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. Unfortunately, the warranty does not reimburse for any work that is done outside of the warranty. We would like the opportunity to assist you by sending an in-network contractor to diagnose your system. Before any work is done, we would like to go ... read more
Because they sent a guy to my house that cut a hole in my ceiling and then said they don't cover to fix the hole.
Business response:
Dear Lina, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Christian f does an amazing job and is very thorough however I am extremely disappointed and unhappy with the rest of the staff, Solutions, lack of follow up and explanation. I was with out hot water or running plumbing and everyone who said they were going to follow up has not. I'm furious about the service I did receive and will not be proceeding with landmark next annual coverage period I will be leaving and going to American instead. This experience has been extremely off-putting and did not make anything remarkable I've... read more
Business response:
Dear Andrea, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager
Very poor service and follow up. My home was without heat for 11 days waiting for a part in a world where's you can receive a shipment overnight.
Business response:
Dear Terry, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Will not advocate for the client to the contractor they choose to use.
Business response:
Dear Jecan, Thank you for taking the time to share your feedback. The warranty would like the opportunity to provide you with an in-network contractor to diagnose your covered system. Unfortunately, the warranty will not reimburse for any work that has been done outside of the warranty without prior approval. Sincerely, Tiffany Nguyen Customer Relations Manager
Oven stopped working so I gave them a call. They sent out a company with nothing but 1 star reviews that didn't respond or answer their phone. Landmark offered to call them again for me and they eventually came out a few days later. 3 weeks later the oven still doesn't work right. 2 different technicians took turns coming out,misdiagnosing the problem, blaming the other tech, then ordering a part for a week later. Complete waste of money. Please fire Truevine, they are costing you customers.
Business response:
Dear Jared, I am sorry to hear about your experience with your range service request. I will be forwarding your feedback to the appropriate departments to implement the necessary training needed to better our services. If you have any other concerns you would like to discuss in detail, I would be happy to assist you. You can reach me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
I called on Sat, but they don't work weekends. Then, their van broke down and they missed their Mon appt time.
Business response:
Dear Scott, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,025 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 9:00 a.m.