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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
The repairs over the last few years by Landmark contractors have been done by companies that are not responsive to customer service. Poor communication or no communication. The work that is covered by Landmark often consists of '''bandaid'' repairs in lieu of a complete or professional repair.
Business response:
Dear Byron, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
We have a Geothermal HEating/Cooling System and Landmark does not cover this. Even as an additional item for coverage. It's dissapointing, but we are going to have to go with a different Warranty Company
Business response:
Dear Christopher, I am sorry to hear that you may have been misinformed on your coverage. I would be happy to go over any coverage questions you may have. Please feel free to reach out to me at . Sincerely, Tiffany Nguyen Customer Relations Manager
Their coverage is pathetic. I've called them 3 times in under 6 months and they haven't covered anything.
Business response:
Dear Dave, I am sorry to hear about your experience with Landmark. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address. Sincerely, Tiffany Nguyen Customer Relations Manager
Poor screening of contractors. Poor warranty terms on services performed. High out of pocket cost.
Business response:
Dear Jon, I am sorry to hear about your experience with Landmark. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address. Sincerely, Tiffany Nguyen Customer Relations Manager
The value in what they cover and the service they offer has not corresponded with the cost.
Business response:
Dear Derik, I am sorry to hear about your experience with Landmark. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address. Sincerely, Tiffany Nguyen Customer Relations Manager
Poor value for cost. Most needed repairs are excluded from coverage. Outsources service center is painfully obvious and doesn't provide good service.
Business response:
Dear Vincent, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
The company that repair my fridge caused water damage because I've maker tube came off. They made me run after the service provider for them to come fix the water damage. They never came and I just got tired of running after then so it's still not fixed. They should be the ones following up with the service provider not me
Business response:
Dear Tairel, I am sorry to hear about this experience. The warranty does not cover for any consequential or secondary damages that may have been caused by a contractor. The contractors are licensed, bonded, and insured for these situations. We do recommend that you reach out to them directly. Sincerely, Tiffany Nguyen Customer Relations Manager
Unsatisfied with lack of support with problem with contractor who just replaced my water heater 3 weeks ago. They are not returning my calls nor answering their phones.
Business response:
Dear Jesse, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your recent experience with your service request. I have received your e-mail and will be reviewing your concerns. I will reply to you once I am able to determine what I can do to assist you. Sincerely, Tiffany Nguyen Customer Relations Manager
Not as much coverage as you''d think. They find ways to NOT pay for things and act like they''re this amazing company focused on care. The company referred to us to fix our slab leak issue was also horrible customer service and moved at a very slow pace.
Business response:
Dear Lindsey, I am sorry to hear about your experience with Landmark. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address. Sincerely, Tiffany Nguyen Customer Relations Manager
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,025 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 9:00 a.m.