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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Terrible company. I paid for a year of service. 3 different issues and all 3 have been denied. They are a terrible company, do not waste your money. Horrible company.
Business response:
Dear Tim, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
latest service provider they contracted through was a joke and unreliable. landmark offered little help to fix.
Business response:
Dear Ryan, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
I find your home warranty a joke! You only work with certain companies...mine sucked! You covered the price of the condenser, parts and labor. But when I refused to work with the HVAC company, you only paid out $784 for a $1600 Condensing unit. You're a joke!
Business response:
Dear Chad, I am sorry to hear that you feel this way. I’d like to thank you for the time you have taken to share your feedback. We understand that our homeowners may choose to use another contractor to perform repairs/replacements or may be unhappy with out of pocket expenses. There are alternative options we may present to you. If a cash out is offered, it will be at Landmark’s cost for the covered repairs/replacement. This may be less than retail. I would be happy to go over your coverage details if you have any questions.... read more
1st of all they charged me for services I never received 200.00 as a matter of fact. Yes, after I caught it they sent me a refund but not good. 2ndly I had to find my own garage door company and electrician and still was charged they full amount even though I did all the work.
Business response:
Dear Kimberly, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Every time we called with an issue we were told it wasn't covered
Business response:
Dear Lauretta, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Be sure to read the fine print. They say they will cover something but in the fine print there is always a catch. Their customer service isn't all that helpful. They will say they are there to serve you, but they just try to get out of paying what they say they will pay. Unless you know people, they won't hold up their end of the bargain. It's very frustrating. I would not recommend them.
Business response:
Dear Teresa, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Out of town business that your computer show as "avalable" are anything but and your employees are no longer able to help. They appear to be rules by your computer system and have no athority.
Business response:
Dear Tom, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
When things break down, this warranty company sends reputable repair company technicians and they do fix things instead of making excuses or inflating the problems. Also great customer service.
Business response:
Dear Khanh, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager
the actual coverage is somewhat fradulent- if a hot water heater is in need of replacement, the policy covers, however, if the expansion tank, which is a part of the hot water system, is need of replacement, it is not covered. On another home, both ovens need work, yet your office advised that only one was covered as they were side x side ovens, instead of one being above the other. Just nonsense.
Business response:
Dear Jim, I am sorry to hear about your experience with Landmark. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address. Sincerely, Tiffany Nguyen Customer Relations Manager
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,025 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 9:00 a.m.