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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Poor customer service, representatives do not understand what you are talking about when describing issues.
Business response:
Dear Mike, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
When it comes time to replace an appliance they use horrible contractors and scare tactics. This company is a scam
Business response:
Dear Homeowner, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
When it came time to immediately address the warranty issue they were very responsive. Since they found out the appliance is broke, response is slow. I had to buy another fridge because it's very hard to function without one. It's been about a month or more since I initiated this and i'm still waiting to hear back what theyre going to do. The people I spoke with seemed friendly, but what does that matter when i'm not getting the warranty I paid for?
Business response:
Dear Albert, Thank you for the time you have taken to share your feedback. I am sorry to hear about the delays in your refrigerator service request. I do see that you were offered a cash out to assist you in repairing/replacing your refrigerator and that was accepted by you today. Please allow 10-14 business days for the check to get to you. If you have any further questions, please do not hesitate to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Landmark Home warranty has ridiculous policies. I purchased a home at the end of April 2019 and with the purchase of this home I received a home warranty through Landmark. When you think about what a home warranty is, it is to protect you from things that go wrong with your house during the first year of ownership. Recently I started having issues with with my AC unit and I turned to my home warranty and they said I had to go through the manufacture because it was under 5 years old. I though OK I will try that. When I contac... read more
Business response:
Dear Liz, Thank you for the time you have taken to provide us with your feedback. I am sorry to hear about your experience and would like to better address your concerns. I have sent you a direct e-mail so that we can discuss them in detail. Sincerely, Tiffany Nguyen Customer Relations Manager .
When a service company does a poor job landmark should not try to have that same company back out to my residence. They do a bad job why would I want them back.
Business response:
Dear Mickey, Thank you for taking the time to share your feedback. I am glad to see we have been able to provide you with 4-star services. I would like to review your concerns in more detail so that I may address them appropriately. Please reach out to me directly at . I look forward to hearing what we can do to provide you with 5-star services. Sincerely, Tiffany Nguyen Customer Relations Manager
Disappointed in what they will take responsibility for.
Business response:
Dear Karen, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Premium too expensive and keeps increasing, coverage partial in case of replacement, cost pre intervention way too high.
Business response:
Dear Chris, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
They respond quickly and send qualified people to go the work
Business response:
Dear Michelle, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager
Confusion during work order request. Was told to call contractor because of the HVAC tune up was completed last month , but contractor told me to call Landmark.
Business response:
Dear Larry, I am sorry to hear about your experience with your HVAC dispatch ticket. I see that the contractor was able to return to your home and found no failures. At this time, is your unit currently functioning as intended? If you are still needing assistance with it, please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,025 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 9:00 a.m.