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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Claims and service requests can take up to a month to get approval for repairs.
Business response:
Dear Homeowner, I am sorry to hear that you feel this way. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address. Sincerely, Tiffany Nguyen Customer Relations Manager
The call center agent didnt know if aur ducts replacement was covered. Then it's, they will cover $500 of the cost. They prefer to just pay a piece if it. I'm not sure if I'll re bvb ew.
Business response:
Dear JD, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. I would also be happy to go over any coverage questions you may have. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manage... read more
We had a horrible experience repairing our AC. It took them 5 service calls to get the problem fixed and over 2 months foi
Business response:
Dear Nick, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Makes no sense they dont cover all our garages
Business response:
Dear Heather, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Never received the check for hole in wall repair.
Business response:
Dear Rick, I am sorry to hear that you have not received your check. Please call into the office at 866-306-2999 to speak with a representative to ensure your check is reissued. You can also reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
We have had Landmark for a few years and they have failed to help solve issues within our home. We've had multiple times where they have been difficult and haven't helped to solve our issue, but instead kept attempting to receive multiple fees to send multiple folks out who none have solved the issue. We will not be renewing.
Business response:
Dear W, I am sorry to hear that you feel this way. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address. Sincerely, Tiffany Nguyen Customer Relations Manager
Because you get to a live customer service person relatively quickly, and they are based in the United States, so there are less understanding issues.
Business response:
Dear Jay, Thank you for taking the time to share your feedback. We appreciate it and are happy to see that we have been able to provide you with 5-star services! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager
Called landmark with an AC issue 1 week after purchasing our home & someone was out & repairing the issue two days later!
Business response:
Dear Ashlee, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager
Did not seem to care about our needs. Double speak.
Business response:
Dear Homeowner, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,025 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 5:30 p.m.