This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
They sent us a bad company who walked out on us and did no work.
Business response:
Dear Shayna, I am sorry to hear about your experience. It is not the service we intend to provide. I would like to review your service requests in more detail to better address your concerns. I am unable to find your warranty with your name. Please reach out to me directly at with your property address. I look forward to hearing from you. Sincerely, Tiffany Nguyen Customer Relations Manager
My conversation when I signed up was a different conversation when I actually needed to use the service.
Business response:
Dear Tiaira, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
To many clauses on things they say they will fix but don't fix due to the exclusion
Business response:
Dear Ladykincade, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
They let me know what to expect and preferred actions to take as a new home buyer ahead of time.
Business response:
Dear Amechi, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager
I would give them a negative 5 if I could. I called to file a claim because our AC unit went out. I was on hold for over 2 hours until my phone ran out of battery and no one answered. It’s says they are available 24/7 so that is a lie! It’s 118 degrees in AZ and sure enough with today being Saturday we will most likely not get a response from someone until Monday. We bought warranty to not have to be in this situation.
Business response:
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
I was initially disappointed that landmark did not answer their phone on a weekend day. Apparently, I'm told a claim can be filed on the weekend by landmark's customers. I left a message over the weekend and did receive a follow up call on Monday.
Business response:
Dear BRoberts, I am sorry to hear that you were unable to reach a representative on the phone on the weekend. We are available 24/7 to answer our homeowner's calls. I will be forwarding your feedback to the appropriate department to review any necessary training to improve our services. We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tif... read more
It is between 99$ 125$ to get my microwave installed they will pay 65$ that's it no exceptions
Business response:
Dear Shawnvaya, I am sorry to hear about your experience with your microwave service request. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address. Sincerely, Tiffany Nguyen Customer Relations Manager
Most of the claims are rejected for one thing or another, they will find some excuse to deny your claim. I called in 3 times for my water heater and cook top, each time they sent a tech and I end up paying the technician $70 without getting anything out of them. I called them numerous times asking them to cancel my membership and they always transfer a person who is never on desk ! I left about 10 messages so far and no call backs !
Business response:
Dear Reji, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
All this company cares about is getting your money. Once they have it, you will have a hard time working with them. Every time we try to schedule someone, they assign us to a contractor that does not work in our area. Furthermore, they are very stuck on all of their rules. If you are in a situation that does not fit their rules, they will not provide you with any flexibility.
Business response:
Dear Trent, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,025 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 5:30 p.m.