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FAIRWINDS Credit Union
- Credit Unions
- Altamonte Springs, FL
About this business
Location details
891 E. Altamonte Drive, Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 5:00 p.m. | |
| Tue | 09:00 a.m. to 5:00 p.m. | |
| Wed | 09:00 a.m. to 5:00 p.m. | |
| Thu | 09:00 a.m. to 5:00 p.m. | |
| Fri | 09:00 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
We tried to call to dispute a CC charge and we were transferred 4 times to different people to resolve the issue and each time we made sure to ask that the person transferring us takes to the next person to make sure that is who we needed to speak to and they said absolutely and guess what they lied each time till finally at the fifth representative we were able to dispute our charge, this is the worst customer service we have ever experienced. Plus every time we try to log into our account we must get some code texted to us... read more
Business response:
We're sorry to hear about your recent experience, Bill. We'd like the opportunity to make it right. Can you please send us a private message with your phone number? A member of our team would like to reach out to you.
Customer service sucks... I been a member of this back for over 20 years.. a manager needs to call me
Business response:
Hi Brian, We're sorry to hear this and are here to help. At your convenience, would you send us a message with your best contact number? We'll have a member of our team reach out to assist you.
Improve the billing and customer service department. Great concept and marketing but a let down in execution.
Business response:
Hi Fernando, We'd like to hear more about your experience and see how we can help. If you could please send us a DM with your phone number, a member of our team will reach out.
This company will not turn off overdraft fees during Covid, I have no respect for this credit union nor will we continue to use them when things go back to normal
Business response:
Hi Ryan, We're sorry to hear this and would like to learn more from you. At your convenience, would you like to send us a message with your best contact number? A member of our team will reach out to assist.
HORRIBLE COMPANY! From the constant HIGH RATED overdraft-fees, to the customer service representatives, to the call center, and as far as direct deposit! I just spent 15 mins on hold for a rep to tell me my paycheck isn’t even pending when it was submitted the 15th this month! It’s 3 days later and I have no money in my account. Thank you for NOTHING @fairwinds!
Business response:
Hi Alanis, We are sorry to hear about your experience today and would like to learn more from you. A member of our team will be reaching out to you to further assist.
To charge low income Senior Citizens over $20 to print 20 stupid checks so that they may use their checking account is totally outlandish and greedy. Shame on you. Then to charge a $15 monthly maintenance fee to low income people just to keep a basic account going...are you fools crazy? I'm getting out of this house of greed!
Business response:
We're sorry to hear you about experience, Bee. We'd like to learn more from you. At your convenience, would you like to send us a private message with your best number? A member of our team will touch base to help you. Thank you!
My debit was stolen from me and i went an replaced my card! Also called to file a claim for the dispute of the charges that was not mines but fraudulent. I've been dealing with this since 1/21 and i don't appreciate being called a liar and no one will pay for this charges and give me my money back because my card was stolen! due to the fact fairwinds system is not matching up with online banking and times is not my FAULT! I was just to let over $150 go to waste! i was not giving the option to appeal! I was told to contact la... read more
Business response:
Hi Tiffany, We're sorry to hear about your recent experience and would like to learn more from you. At you convenience, would you send us your best contact number through private message? We'd be happy to have a member of our team reach out to you.
This has to be one of the worse banks. Since I opened an account I’ve had issues and it’s simple issues but because the staff clearly doesn’t care they are making careless mistakes like not sending a new debit card when I called and reported my card lost - THEN sent me another debit card, I activate it and try to use it and it’s not working... so I called customer service (card holder services - who by the way asked which Financial institution I’m calling about SMFH) who told me the debit card was not attached to my checking... read more
Worst bank ever! Hacked accounts (2 times in 3 days). VERY POOR customer service. Non user friendly! Worst bank EVER!
Frequently asked questions about FAIRWINDS Credit Union
How is FAIRWINDS Credit Union rated?
FAIRWINDS Credit Union has a 4.5 star rating with 422 reviews.
When is FAIRWINDS Credit Union open?
FAIRWINDS Credit Union is closed now. It will open on Monday at 9:00 a.m.