Ferrars Hall Care Home - Country Court

4.8

Assisted Living Facilities
Huntingdon

About this business

Wellness Assisted Living Facilities

Location details

14 Ferrars Road, Huntingdon, PE29 3AA, United Kingdom

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4.8110 reviews

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Joann E

a year ago

Since being at Ferrers Hall my mother has regained her confidence, she feels safe and secure in the knowledge that she will come to no harm and that there is always someone on hand to guide and support her. The staff are all extremely attentive to all the residents, this I have always witnessed when visiting, which is often. The team are always respectful and have a professional, friendly and positive approach to all situations. The team provide stimulating and inclusive experiences and whilst encouraging they do not force a... read more

Business response:

Thank you for taking the time to leave Ferrars Hall a review. It is wonderful to hear that your mother has regained her confidence since living with us. Your feedback regarding our staff and management team is much appreciated and we will ensure it is passed onto the team. Thank you again for taking the time to leave such a lovely review. It is a pleasure to care for your mother as part of our Ferrars Hall Family.

Janice D

a year ago

I visit Ferrars Hall 4 or more times per week so have ample opportunity to observe the facilities and treatment of mum and other residents by carers and other staff. Care and respect for residents is without exception excellent. My mum has no complaints about her treatment or food and is very happy and well entertained and cared for.

Business response:

Thank you for taking the time to leave Ferrars Hall a review. We are so pleased to hear your comments about the care and respect shown to all our residents. We are also thrilled to hear that your mother is happy with the care, support and food at the home. It is a pleasure to care for your loved one as part of our Ferrars Hall Family.

J R

a year ago

My mum moved into Ferras Hall 2 weeks ago. We were all somewhat apprehensive. However, the transition could not have gone more smoothly. The practical details were dealt with quickly and efficiently. The carers helped my mum settle in by encouraging her to join in with the other residents for the morning and afternoon activities. Shared meal times in the dining room helped her to get to know staff and residents alike. In addition, the 24-hour support available has given my family and I, peace of mind knowing she is in a safe... read more

Business response:

Thank you for taking the time to leave a review. We are thrilled to hear that you are happy with the care and support your loved one is receiving at Ferrars Hall. We will be sure to pass on your kind words to the team here. It is a pleasure to care for your loved one as part of our Ferrars Hall Family.

W M

a year ago

Ferrars Hall is like a 5-star hotel, from the management team to the cleaners everyone is amazing. Nothing is too much for anyone to do and they are always willing to go the extra mile. Residents are extremely well treated and there are many activities and outings to stimulate and stop any boredom.

Business response:

Thank you for taking the time to leave Ferrars Hall a review. We appreciate your kind feedback. It's lovely to hear how happy you are with the service, we will make sure your feedback is passed on to the staff. It is a pleasure to care for your loved one as part of our Ferrars Hall Family.

G S

a year ago

From first contacting Ferrars Hall I can only say amazing things. Extremely kind, helpful and accommodating. All the staff are kind and helpful and will go the extra mile. My father-in-law settled very quickly, which in my opinion says how professional the home is caring for him and his individual needs.

Business response:

Thank you for taking the time to leave Ferrars Hall a review. We are so pleased to hear that your family and father in law have had a positive experience. It is a pleasure to support your loved one as part of our Ferrars Hall Family.

N R

a year ago

The care home is great the staff, is well trained. They do their best looking after the residents. The care home is welcoming and the manager is also great and willing to help and address all problems.

Business response:

Thank you for taking the time to leave a review for Ferrars Hall. We are pleased to hear that you are happy with the care that your loved one receives, we will make sure to pass this feedback on to the staff here. It is a pleasure to care for your relative as part of our Ferrars Hall Family.

Jane M

a year ago

Mum's health declined quite dramatically last summer and she could no longer manage at home alone. From our first enquiry to our regular visits all staff have been welcoming and helpful. They greet residents and visitors by name. Care is exemplary and accommodation bring and always clean. Mum misses her former village, but everything has been done to help her settle. Food is varied and always looks appetising. As Mum does not have dementia she doesn't always find activities stimulating but best efforts are made and the visit... read more

Business response:

Thank you for taking the time to leave a review for Ferrars Hall. It is lovely to hear that your experience from enquiry to admission and beyond has been a positive one. Your kind words regarding the housekeeping and food at Ferrars Hall will be passed on to the team. We are sorry to hear that your loved one does not always find the activities offered in the home stimulating, we will ensure to ask for further feedback from residents at the next residents meeting in order to address this. Thank you once again for your review,... read more

Mike P

2 years ago

Sadly my Father passed away recently, he was one of the longest-term residents at Ferrars Hall. I just want to say a huge thank you to everyone at Ferrars Hall for the kindness and compassion they showed to both my Father and his family. The standard of care has always been exemplary but it was especially so in the last two weeks of his life. Every need was taken care of and he was treated with great dignity and respect. The coordination with the local healthcare team was excellent. This is my second review of Ferrars Hall b... read more

Business response:

Thank you for taking the time to leave a review for Ferrars Hall, your kind words are much appreciated by the staff. We truly appreciate your feedback regarding the end-of-life care given to your father. It was a pleasure to know your father and care for him as part of our Ferrars Hall family, he will be very much missed.

Aimee P

2 years ago

My father-in-law was at Ferrars on two different occasions, the first for respite and the 2nd to be there more permanently. The stage he was in with dementia made him very anxious, unsettled and unsafe on his own. He was at a very high risk of falls and was unable to care for himself. The facilities were of a high standard, as were the food, drink and activities. He was not really able to take advantage of this as he was unaware of his needs, nor was he able to vocalise them. The staff ensured he was always appropriately dre... read more

Business response:

Thank you for taking the time to leave a review for Ferrars Hall. We appreciate your kind feedback. It was a pleasure to support your loved one as part of the Ferrars Hall Family, and we wish them well in their new home.