Ferrars Hall Care Home - Country Court

A W 

on Carehome.co.uk

3 years ago

Caring, helpful and friendly staff. Residents are encouraged to use the lounge for recreation and dining rather than remaining in their bedrooms. Also very useful to have hairdresser and chiropodist services on site. 

Ramani G 

on Carehome.co.uk

3 years ago

Overall, the service is efficient, kind and compassionate. Some carers go beyond the call of duty to carry out their job effectively. Any concerns are listened to, and assurance is given that they will be looked into and sorted. Thank you for your kindness. 

Linda C 

on Carehome.co.uk

3 years ago

My mother has been at Ferrars Hall for nearly two years now and has received great care and support. She feels happy and secure and has made friends and enjoys the activities. The staff are very caring and happy to talk about any concerns you may have. After a spell in hospital my mother returned to the home and was in quite a confused state which was very worrying, however, staff put us at ease and took our concerns on board and were very reassuring. They are always welcoming whenever we visit and don’t mind us bringing our... read more

R H 

on Carehome.co.uk

3 years ago

Ferrars Hall offers a caring community. From the moment you enter the building on visits, you are met by a friendly face who always makes you feel welcome. Whenever there has been a need to speak to someone about the care provision being provided or an update on residents well being, it has been swiftly and efficiently dealt with. 

J C 

on Carehome.co.uk

3 years ago

My dad has settled into Ferrars Hall very well. The staff are so welcoming when we visit. My dad often tells me that the ladies are angels helping him throughout the day. He has thrived since moving to Ferrars Hall. 

J M 

on Carehome.co.uk

3 years ago

Only given three stars as they seem to have been short of staff in the past three or four months. Long waits for staff to come to my mum’s assistance and a reluctance on her behalf to ask for anything non-urgent as “they are so rushed off their feet”. This includes having a shower which she gets just once a week, she’d like more but feels she can’t ask. The majority of the staff seem nice and caring, one who was awful has recently been dismissed. 

Gillie C 

on Carehome.co.uk

4 years ago

My husband stayed in Ferrars Hall for two weeks Respite Care this month. I was full of misgivings about leaving him. However, from the very start, he was warmly welcomed and made to feel safe and 'at home'. I have also felt supported and understood. Caring staff. Light, airy, comfortable surroundings. Good food. Sensitive personal care. Ferrars Hall has been such a great experience for us all - we will always be grateful for this superb step into the unknown. 

Brian T 

on Carehome.co.uk

4 years ago

My wife, who has dementia, has been a resident at Ferrars Hall for one year. Residents have well-furnished rooms, with appropriate en-suite facilities. The staff are most professional in all aspects of their work. They provide personalised care in a dignified, patient, caring and compassionate manner and have handled the extra pressures imposed upon them by the Covid pandemic in an exemplary manner. Health concerns are dealt with immediately and communication between the care home and myself have been of the highest order. ... read more

Stephen P 

on Carehome.co.uk

4 years ago

Fabulous care home and staff. You all do an amazing job caring for all the residents. Thank you so much for taking care of our Nana. We know our Nana can no longer take part in activities with the other residents but we love to see what fantastic things you do with them Thank you so much.