Ferrars Hall Care Home - Country Court

Matthew P 

on Carehome.co.uk

2 years ago

My father has been at Ferrars Hall Care Home for over 6 years. He has always been treated so well and his care has been faultless. Dad and all the extended family who visit him are treated like family members. All staff are very attentive and I feel so reassured that Dad is having the best care. The culture of the staff is first class. It is a very comfortable care home, spotlessly clean and welcoming. Dad thoroughly enjoys the food and the staff always tailor specific dishes when required. Without Ferrars Hall Dad would not... read more

Nigel F 

on Carehome.co.uk

2 years ago

Since my mother-in-law has been in the care home, we have nothing but praise for the attention to detail of care given to her. This is our first experience with any care home, and being apprehensive about having to find a care home for her, this has been nothing more than a positive path for both her and us as a family. She is very well cared for in all aspects of her life; she has indicated to us that she is happy living there and gets on very well with the staff and careers. This puts all our concerns at ease and makes it ... read more

J F 

on Carehome.co.uk

2 years ago

All staff are professional and caring. Giving time and individual care for my mum. The care home is clean and welcoming, a lovely, calm environment to work and live in. I have described Ferrars Hall Care Home as “it’s just like a hotel” with its lovely furniture and upholstery too. You can phone or email anytime you need to and have always been kept in the loop by return calls and emails. I am very happy and have recommended Ferrars Hall to many people. 

Lesley G 

on Carehome.co.uk

2 years ago

I visit my husband. Carers are keen to help and know more about the patient. They encourage him to become sociable. I was pleased that I could take afternoon tea with him and had my own plate of sandwiches while he ate his afternoon tea. 

Linda S 

on Carehome.co.uk

2 years ago

I have found the staff very professional and welcoming to family members. My mum seems to have settled down well and likes all the staff. She is getting on with everyone and seems very cheerful when we visit her. 

Andrew C 

on Carehome.co.uk

2 years ago

Well appointed care home but lacks positive leadership. Internal communication lacks continuity. However, first floor seniors buck the trend and are very positive, take control and think ahead. It frustrates me that there is a two tier system of charging. 1. Self-funding which is almost double of that of 2. Local Authority funding. There should be regulations controlling this. 

Barbara B 

on Carehome.co.uk

2 years ago

My mother has been at Ferrars Hall for 6 months and is very happy there. Her room is beautiful and the home is also very clean! Being over 100 years old, her needs are very high but the staff do an incredible job! The ethos is a 'home from home' and it's no exaggeration to say the whole place is like a big family! The staff are very friendly, caring, kind and efficient. Carers are also very well managed by dedicated head carers. Furthermore, staff training is good; I notice new staff shadow existing staff for quite some time... read more

A W 

on Carehome.co.uk

3 years ago

Caring, helpful and friendly staff. Residents are encouraged to use the lounge for recreation and dining rather than remaining in their bedrooms. Also very useful to have hairdresser and chiropodist services on site. 

Ramani G 

on Carehome.co.uk

3 years ago

Overall, the service is efficient, kind and compassionate. Some carers go beyond the call of duty to carry out their job effectively. Any concerns are listened to, and assurance is given that they will be looked into and sorted. Thank you for your kindness.