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FiRE + iCE Boston
- Boston, MA
About this business
Location details
205 Berkeley Street, Boston, MA, 02116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 p.m. to 9:00 p.m. | |
| Tue | 4:00 p.m. to 9:00 p.m. | |
| Wed | 12:00 p.m. to 9:00 p.m. | |
| Thu | 12:00 p.m. to 9:00 p.m. | |
| Fri | 12:00 p.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Really should’ve closed during renovations
Business response:
Thank you for visiting - we appreciate your feedback. Although we remained open during the beginning stages of our renovations we are now in the final stages and will be closed until they are finished. We hope to welcome you back after to see the exciting new updates we have in store.
Disappointed. The construction made it look awful. I waited and watched the emplpyees talk before they even took me to my table. No one noticed i was standing there. The food was honestly really gross.
Business response:
Thanks for visiting, Samantha. We appreciate your patience and understanding as we renovate, update and spiff up the place. We would appreciate the chance to connect with you to learn more about your visit. Please email us at your convenience.
The fire and ice in Boston was being renovated. I think there should be something on the website warning people. There was no ice cream bar due to this. This made for 2 very disappointed kids.
Business response:
Thank you, Kristen for visiting. We do have our renovations posted to our website as well as posted on our social media but will be sure to highlight thanks to your feedback. We are terribly sorry have disappointed but are very excited to share our updates and improvements with you soon. We hope to welcome you back again to see the changes for yourself.
One of the worst dining experiences we have had. When we first arrived for our reservation we were told they were oversold and could not sit us in the dining room. They then put us in the bar which required us to walk up and down 2 flights of stairs to get our food. The manager was completely unapologetic. Once seated the service was TERRIBLE. No one came to our table for 35 minutes until we had to finally request a waitress. There were no drink refills or stop ins to see how we were doing. When we finally did order drinks w... read more
Business response:
Hello MarD. We are saddened to hear of your disappointing experience. During our current renovations our limited seating provides challenges we do not anticipate when they are finished, while the renovations are posted on our website - it can be easily missed and we apologize for the miscommunication. We'd appreciate the chance to connect with you to learn more about your visit.
We had a reservation and really looked forward to trying this place out....about. 40 minute drive for us. Our waiter was amazing. Super nice and really seemed to care...really care. Otherwise dinner was a disaster. We were forced to move to three different tables by 3 different people in the first 15 minutes of being there. The final table rocked so badly we just couldn’t touch it. I tried to stick napkins under the corner and fire and ice had nothing to assist....it didn’t help. The table surface itself looked like someone ... read more
Business response:
Hello Tony. We are saddened to hear of your disappointing experience. During our current renovations our limited seating provides challenges we do not anticipate when they are finished, while the renovations are posted on our website - it can be easily missed and we apologize for the miscommunication. We'd appreciate the chance to connect with you to learn more about your visit.
Under HEAVY construction with caution tape on the stairways, sheet rock exposed, windows draped in tarps. The salad was brown and wilted. The wait to have the food prepared was too lengthy forcing us to all wait around. The cooks use the same tools on the raw meat as they do on the pasta dishes. Cleanliness was sub par and once our water was dropped off, the waiter was nowhere to be found. What a disappointing experience for our daughter’s 14th birthday.
Business response:
Hello Meghan, Thank you for reaching out. We are terribly sorry to hear of your recent experience & never want a guest to feel this way during their visit - especially for such a celebration! We would appreciate the chance to connect with you and the opportunity to make it right. Please email us at your convenience so we can help! We look forward to speaking with you. Thank you again for bringing this to our attention.
I reserved a table online for my daughters birthday party. We had a party of 12 and there was no mention at all about the renovation that was going on. The Atmosphere was very very disappointed after driving 1 hour into Boston in the Pouring rain. The place was also very dirty. The renovation should be done in phases, Not all around.
Business response:
Hello Tony. We are saddened to hear of your disappointing experience. During our current renovations our limited seating provides challenges we do not anticipate when they are finished, while the renovations are posted on our website - it can be easily missed and we apologize for the miscommunication. We'd appreciate the chance to connect with you to learn more about your visit.
Had reservations for 4 people and checked in 5 minutes early. Twenty minutes later informed there were no tables upstairs in the restaurant and we would have to be seated in the bar area and informed they didn't have any servers to cover the bar area so the bartender would be responsible as our server. Expressed dissatisfaction and requested to speak to manager and request was not acknowledged. There were a few other parties who had the same issue and some of them were eventually seated in the restaurant as requested. During... read more
Business response:
Hello Susan. We are saddened to hear of your disappointing experience. During our current renovations our limited seating provides challenges we do not anticipate when they are finished. We appreciate your patience and understanding and would like to opportunity to connect with you to learn more about your visit. Please email us at your convenience.
We have not been in a whole and were excited to go but we were thoroughly disappointed. The restaurant is under construction and not inviting at all. They should just close the restaurant for a couple of weeks and do the work and then reopen. We had a terrible seat next to some plastic hanging wall, the restaurant was very crowded due to the lake of seating and with the construction it just did not feel clean and inviting. It was a huge disappointment for my niece's birthday; which was supposed to be a fun night out.
Business response:
Thank you for reaching out Milldoggie. We appreciate your feedback and would appreciate the opportunity to connect with you further. Please reach out to us at marketing@fire-ice.con so we can make it right. We look forward to hearing from you.
Frequently asked questions about FiRE + iCE Boston
How is FiRE + iCE Boston rated?
FiRE + iCE Boston has a 4.1 star rating with 8,420 reviews.
When is FiRE + iCE Boston open?
FiRE + iCE Boston is closed now. It will open at 4:00 p.m.