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FiRE + iCE Boston
- Boston, MA
About this business
Location details
205 Berkeley Street, Boston, MA, 02116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 p.m. to 9:00 p.m. | |
| Tue | 4:00 p.m. to 9:00 p.m. | |
| Wed | 12:00 p.m. to 9:00 p.m. | |
| Thu | 12:00 p.m. to 9:00 p.m. | |
| Fri | 12:00 p.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
For how expensive the food was, it was not worth the amount that we paid. My dish came with almost no noodles and poorly cooked vegetables and chicken. Unfortunately will not be returning.
Business response:
Thank you for visiting and brining your experience to our attention. We would appreciate the opportunity to connect with you and learn more. Our team is working hard every day to make the best time possible. Genuine feedback like your helps us improve the experience for all our guests. We look forward to hearing from you. - FiRE+iCE Boston
Poor service. Took a long time to get food half of us never got our salads.
Business response:
Thank you for visiting and brining your experience to our attention. We would appreciate the opportunity to connect with you and learn more. Our team is working hard every day to make the best time possible. Genuine feedback like your helps us improve the experience for all our guests. We look forward to hearing from you. - FiRE+iCE Boston
Went for brunch, food was cold. Didn't receive half the things I checked off. Def won't be going back until covid is over if at all
Business response:
Hi MS11, thank you for visiting and brining your experience to our attention. We would appreciate the opportunity to connect with you and learn more. Genuine feedback like your helps us improve the experience for all our guests. We look forward to hearing from you. - FiRE+iCE Boston
Great service. Food was bad. You’re really going for the experience of picking out your food and watching someone cook for you but COVID prevented that, which isn’t their fault, but it did affect the experience.
Business response:
Hi Yuuuurrr, Thank you for visiting, we're disappointed to hear your visit wasn't the FiRE+iCE experience we want for all our guests. Our team is working hard to navigate this new territory and pivot what these changes mean for our signature grill experience. We hope to have the opportunity in the future to welcome you back for the FiRE+iCE experience you've come to know and love. FiRE+iCE Boston
Couldn’t have been worse. I get that during a pandemic things are different but this was awful. After explaining their covid policy on check in, they sit us directly next to the only other people in the restaurant. We (2 adults, 3 kids 14, 12, 9) went at 5:30 on Friday night so it was empty. Which made the terrible service all the more mind boggling They were dead, the service should have been impeccable. Adults ordered their adult beverages and waters all around. Also ordered an appetizer. To start they didn’t give us enoug... read more
Everything has changed which is OK. But it's a small checklist menu. I checked off 2 proteins, 1 pasta, 2 veggies and a sauce and mine came out wrong. My children's came out first and my wife'sand move came out about 10 after. Then I had to wait an additional 20 minutes for them to get my food right. It shouldn't have been fixed asap as I couldn't even eat with my family on my birthday. They did offer to give me my meal on the house. Manager was great. But when is that simplified there shouldn't be mistakes and if there are ... read more
Business response:
Thank you for visiting, Amanda! We sincerely appreciate your feedback as our team is working hard everyday to navigate this "new normal" and adapt to the changes. We always take the steps to make things their absolute best but we too are prone to the issues that have always plagued restaurants, staff call-outs, missing items from vendors & human error. We sincerely appreciate your patience & understanding at this hard time. We hope to welcome you back for a much better visit in the future.
The food was below average and not worth the price. Environment was like a college dining hall.
Business response:
Hi Samantha, We're sorry to hear of your disappointment in your visit. We always encourage guests to let us know when something is amiss so we have the opportunity to make it right during your visit. We look forward to hearing from you and learning more about your visit. - FiRE+iCE Boston
Lied to us about the final bill charge 7X more
Business response:
Hi Mark, We're extremely concerned to read this review and would like to get to the bottom of your issue. Please reach out to the restaurant directly by calling so that our team can resolve this. - FiRE+iCE Boston
Our waiter was not attentive and the food took forever and was not correct.
Business response:
Hi Sophie, Thank you for reaching out and sharing your experience. We would like to sincerely apologize for your disappointing visit. After 8 months closed our crew re-opened our Boston location on 11/5. We've been working diligently ever since to adapt our concept to the current restrictions imposed on restaurants. We never want a guest to leave feeling this way and we hope to have the opportunity to welcome you back for the FiRE+iCE experience you've come to know and love. - FiRE+iCE Boston
Frequently asked questions about FiRE + iCE Boston
How is FiRE + iCE Boston rated?
FiRE + iCE Boston has a 4.1 star rating with 8,420 reviews.
When is FiRE + iCE Boston open?
FiRE + iCE Boston is closed now. It will open at 4:00 p.m.