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FiRE + iCE Boston
- Boston, MA
About this business
Location details
205 Berkeley Street, Boston, MA, 02116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 p.m. to 9:00 p.m. | |
| Tue | 4:00 p.m. to 9:00 p.m. | |
| Wed | 12:00 p.m. to 9:00 p.m. | |
| Thu | 12:00 p.m. to 9:00 p.m. | |
| Fri | 12:00 p.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
The service was absolutely horrible, the food came in too small of portions and was not even what we ordered in most cases. Will not be back.
Business response:
Thank you for reaching out and sharing your experience. We would like to sincerely apologize for your disappointing visit. After 8 months closed our crew re-opened our Boston location on 11/5. We've been working diligently ever since to adapt our concept to the current restrictions imposed on restaurants. We never want a guest to leave feeling this way and we hope to have the opportunity to welcome you back for the FiRE+iCE experience you've come to know and love.
Was not open.
Business response:
Hello, Thank you for reaching out. We have been shuttered since March 17th in compliance with Governor Baker's directives. We hope to re-open soon for our guests and sincerely apologize for a glitch in the Open Table system to allow for a reservation to be made. We'd like to connect with you and welcome you back when we are able. We look forward to hearing from you. - FiRE+iCE Boston
there was a mouse in the restaurant running around the restaurant
Business response:
Thank you for reaching out, Tiara. Please trust we take claims like this very seriously and would appreciate the chance to connect with you. We pride ourselves in exemplary hygiene standards and always have the safety and best interest of ours guests at heart. We look forward to addressing your concerns. Thank you for bringing this to our attention. - FiRE+iCE Boston
The best part of the meal was the bartender downstairs. The drinks themselves were mostly mixers but she was awesome. The food wasn’t good at all and pretty boring even with their sauces you could put. I won’t be back. I actually don’t know if I ate good clean food or not but my stomach didn’t think so or my husbands.
Business response:
Hello Nichole, Thank you for visiting and bringing your recent experience to our attention. We're disappointed to hear you did not enjoy your FiRE+iCE experience. Feedback is crucial to our improvement and we take to heart your concerns. We look forward to being able to address them when we re-open. Please don't hesitate to reach out to us with any further feedback. - FiRE+iCE Boston
My food was over cooked wing were cold and had the smallest table for 3 big guys. Very very disappointed.. 120 bucks we
Business response:
Hello, Thank you for reaching out and sharing this feedback with us. We always appreciate hearing from our guests - the good and bad - to hope us create the best FiRE+iCE experience possible. Thank you again for sharing with us and opening a dialogue. We look forward to speaking with you further and making your next visit with us a 5-star experience. - FiRE+iCE Boston
The food was so bad that we left without eating it.
Business response:
Hello SaritaD, Thank you for visiting and sharing your thoughts. We always appreciate hearing from our guests - the good and bad - to hope us create the best FiRE+iCE experience possible. Thank you again for sharing with us and opening a dialogue. We look forward to speaking with you and learning how we can improve for all our guest. - FiRE+iCE Boston
It was my birthday and i was very disappointed my party paid alot of money for disappointment.
Business response:
Happy Birthday! Let us please sincerely apologize for your disappointing experience with us. We are always striving to bring the absolute best our guests and we're disheartened to hear your visit was poor. We would love to connect with you and learn more about your visit and how we can make your return an exceptional experience. Please reach out to us at your convenience. We look forward to hearing from you. - FiRE+iCE Boston
I was extremely disappointed with our visit. Our first impression walking in the door was trash all over the floor with a receptionist just sitting at the desk doing nothing very unwelcoming. Once we went upstairs to our table we were seated in a small corner At a table that didn’t fit our party of 7, next to a cracked window where it was freezing. We asked to move and were seated right across the way at 3 tables that were put together at all different heights and wobbly. The food was less then appealing, lots of the options... read more
Business response:
Hello Sam, first, please let us apologize for your experience and issues during your visit with us. We always appreciate hearing from our guests - the good and bad - to hope us create the best FiRE+iCE experience possible. Thank you again for sharing with us and opening a dialogue. We look forward to speaking with you. - FiRE+iCE Boston
Okay options for vegetarians . No help with what sauces go with what dishes.
Business response:
Thank you for visiting, KartR. We appreciate you taking the time to leave us this feedback but are saddened to see your visit was lacking. We always appreciate hearing from our guests as information like your helps us better train our team and tackle issues head on. Please don't hesitate to reach out with further feedback on how we can make your next visit it's absolute best. We look forward to hearing from you. - FiRE+iCE Boston
Frequently asked questions about FiRE + iCE Boston
How is FiRE + iCE Boston rated?
FiRE + iCE Boston has a 4.1 star rating with 8,420 reviews.
When is FiRE + iCE Boston open?
FiRE + iCE Boston is closed now. It will open at 4:00 p.m.