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FiRE + iCE Boston
- Boston, MA
About this business
Location details
205 Berkeley Street, Boston, MA, 02116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 p.m. to 9:00 p.m. | |
| Tue | 4:00 p.m. to 9:00 p.m. | |
| Wed | 12:00 p.m. to 9:00 p.m. | |
| Thu | 12:00 p.m. to 9:00 p.m. | |
| Fri | 12:00 p.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Made a reservation for 2. People who showed up after us with a later reservation kept getting seated before us. We kept being told, “You’re next” for them to then turn around and sit someone else down. The party next to us was extremely loud and I could barely get by to get into my seat because they had their seats pushed out so far. A girl next to me took my plate of food after it was handed to me. She literally took it out of my hands. I told her and the guy who cooked the food that it was mine, but neither cared. The bath... read more
Business response:
Hello Meghan, first, please let us apologize for your experience and your extended wait. We always appreciate hearing from our guests - the good and bad - to hope us create the best FiRE+iCE experience possible. Thank you again for sharing with us and opening a dialogue. We look forward to speaking with you. - FiRE+iCE Boston
I had made reservations for 10 people one was a child, I made this reservation more than a week in advance. They called and confirmed my reservation the day of, and said they would have a high chair at the table as well. Reservation was for 4:30pm, they called us to go upstairs at about 5pm, once we got to desk upstairs they told us there was a mistake and to go back downstairs. We went downstairs waiting about another 30-40 minutes before we went to the desk downstairs and asked when we can sit, they had forgotten and then ... read more
We made a reservation for 6:15. We arrived at fire + ice at 6:00. We were told that there was a longer wait and we wouldn’t be able to be seated right away, I asked how long and they said probably 30 minutes. Many large groups came in after us(including a group of 25 people) none of whom had reservations, but all of which were seated before us. I asked the hostess about this, and she said it was because they didn’t have any tables for 2 available. Total the wait was an hour (30 minutes longer than they estimated). Once we we... read more
I have enjoyed better meals at my daughter's dining hall, which this restaurant reminded me of. Noise level, seating, food stations, and the clientele were the epitome of a college cafeteria. Correction: this place is louder. Food had good flavor, but I got skeeved out by the pasta being handled by people's fingers when the tongs didn't work. Ew. Sat ten minutes before a server came over. Finished meals before bar drinks arrived. Go to Panera around the block.
Business response:
Hello Meaghan, Thank you for visiting and sharing your experience. We are truly saddened to hear of your disappointing visit. Monday nights are indeed our college night where we offer a discount to students, this particular Monday being a holiday and the start of February Vacation for MA public schools we can wholeheartedly sympathize with your experience! We would like to connect with you and show you a true FiRE+iCE experience. Please reach out to us at your earliest convenience. Thank you.
The front desk greeters are rude. They told us we needed to wait for our table to be ready which was fine, but then sat 3 groups ahead of us, group 1 had 24 people, group 2 had 15 people and group 3 had 8 people. That forced us into a small table in the corner. I asked for another table and they said they didn't have another table.
Business response:
Thank you for visiting and taking the time to share your experience. Our team works hard to make the best possible experience for our guests and we're disappointed to hear this was not the case during your visit. We appreciate your feedback and candor as it helps us better train our staff and improve the experience for all guests. We hope you will visit again, please don't hesitate to reach out with any further feedback. - FiRE+iCE Boston
Waited for our waitress who never came until walked back up to the hostess to make it known no one has approached our table and how other tables that were seated after us had already been serviced. Waitress finally showed up and was courteous however she never Appleseed again and we had to ask the host for our bill which we paid there at the podium.
Business response:
Thank you for visiting, Merricrisma. We're glad to hear you overall enjoyed your experience with us here at FiRE+iCE. But, we're disappointed to hear your service was lacking. We have a great team that strives to bring the best to our guest and it's disheartening that during your visit we missed the mark. We'd appreciate the chance to connect with you and learn more about your time with us. Please reach out at your convenience, we look forward to hearing from you. - FiRE+iCE Boston
food was terrible and WAY over priced! the service was great!
Business response:
Hello Ashley, thank you for visiting and for taking the time to share your thoughts. We're glad to hear your service was exceptional but we're disheartened to learn otherwise you did not enjoy you visit. Feedback is an important tool to help us improve the experience for all our guests. We'd appreciate the chance to connect with you to learn more about your visit. Please reach out to us at your convenience. FiRE+iCE Boston
The valentines deal was a joke. It says you get a dessert but the dessert was three measly little cookies. Definitely not worth it. I love this restaurant but that was just ridiculous
Business response:
Thank you for visiting and sharing this valuable feedback. We sincerely apologize for your disappointment and will use this information as learning tool and work to make a better experience for all our guests. Thank you for your candor. We do hope we will have the opportunity to welcome you back again for a great FiRE+iCE experience. - FiRE+iCE Boston
The restaurant has been renovated. It’s completely lost it’s ambiance (the tables and chairs are really cheap looking) and the food selection has gone way down. We were surprised because we are frequent customers.
Business response:
Hello Christina, Thank you for visiting and for taking the time to leave us this feedback. We sincerely apologize for the disappointment in your most recent visit. After 20years in our historic location we are excited to make some updates and renovations. We have plenty more to share and hope you'll give us another shot when we are finished, good things take time and we sincerely appreciate your patience. We hope to welcome you back again for the fun & delicious FiRE+iCE Boston you know & love!
Frequently asked questions about FiRE + iCE Boston
How is FiRE + iCE Boston rated?
FiRE + iCE Boston has a 4.1 star rating with 8,420 reviews.
When is FiRE + iCE Boston open?
FiRE + iCE Boston is closed now. It will open at 4:00 p.m.