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Firstmark Credit Union

4.7

About this business

Location details

7218 Culebra Rd, San Antonio, TX, 78251, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:30 p.m.
Tue9:00 a.m. to 5:30 p.m.
Wed9:00 a.m. to 5:30 p.m.
Thu9:00 a.m. to 5:30 p.m.
Fri9:00 a.m. to 5:30 p.m.
Sat9:00 a.m. to 1:00 p.m.
SunClosed
4.7386 reviews
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Michael T.'s profile image
Michael T. 
8 months ago

Wonderful staff 

Business response:

Hi Michael, It's great to hear you had a wonderful experience with our Culebra team. Thank you for your review and membership! Best, Firstmark Credit Union  

Benito O.'s profile image
Benito O. 
8 months ago

The service excellent...assisted by Tiffany 

Business response:

Hello Benito, Thank you for recognizing the excellent service you received on your visit. Your positive review is greatly appreciated. Let us know how we can help you in the future. Best, Firstmark Credit Union 

Crystal R.'s profile image
Crystal R. 
9 months ago

it was amazing, the employees were super nice and sweet!! 

Business response:

Hi Crystal, Your positive review is greatly appreciated! Thank you for sharing your experience with us. Best, Firstmark Credit Union 

Shirley H.'s profile image
Shirley H. 
a year ago

Very friendly and patient with me since it's my first time opening the bank account there with highly recommended great staff 

Business response:

Hi Shirley, We greatly appreciate your positive review! We're so glad to hear that you had a wonderful experience on your first visit and while opening your new account! Our team strives to provide excellent service to all our members, and we're glad we could meet your expectations. We look forward to continuing to serve you in the future! Thank you for choosing us for your banking needs. Best, Firstmark Credit Union 

Dolores R.'s profile image
Dolores R. 
a year ago

Representatives and overall personnel are very attentive and helpful 

Business response:

Hello Dolores, Thank you for your positive feedback. We are delighted to hear that you found our representatives and overall personnel to be attentive and helpful. We strive to provide excellent service to all our members! We appreciate your kind words and look forward to continuing to serve you with the same level of dedication and support in the future. Best, Firstmark Credit Union 

Suzette V.'s profile image
Suzette V. 
a year ago

The Firstmark representative was very helpful and answered my questions. 

Business response:

Hello Suzette, Thank you for sharing your experience with us! We genuinely admire your positive feedback. Our team strives to provide excellent service, and it's great to know we met your expectations. Best, Firstmark Credit Union 

Marisol S.'s profile image
Marisol S. 
a year ago

I met with Sonia she assisted me in opening up an account with your bank. She had excellent customer service and I was very satisfied with how much information she shared about your bank. 

Business response:

Hi Marisol, Thank you for taking the time to share your experience! We're delighted to hear that Sonia provided excellent service and gave you a thorough overview of Firstmark. Your satisfaction is our top priority, and it’s wonderful to know that Sonia’s assistance made a positive impression. If you have any more questions or need further assistance, please don’t hesitate to reach out. Thank you for choosing us! Best, Firstmark Credit Union 

Delfino G.'s profile image
Delfino G. 
a year ago

Went in to pay my Carl refinanced. It was able to get approved immediately. The two people that helped me were way over the top super super nice. I couldn’t ask for more. I’ve always liked first mark but never really borrowed any money from them. This made a believer out of me, I’m extremely happy with the way they addressed my needs and we’re able to take care of me immediately same day. Thank you First mark 

Business response:

Hi Delfino, Thank you so much for your wonderful feedback! We're delighted to hear that your experience with us, especially with the refinancing process, exceeded your expectations. It's fantastic to know that our Culebra Financial Center team provided the exceptional service and support you were looking for. We’re thrilled that your positive impression of us lead you to explore our lending options. If you need anything else or have any questions in the future, we’re here to help. Thanks again for your feedback and members... read more

Marta R.'s profile image
Marta R. 
a year ago

Dylan was awesome very professional and made it super easy for me. He’s an asset to your company!!! 

Business response:

Hi Marta, We're privileged to hear that Dylan provided you with excellent service. We're committed to providing our members with the best possible service and we are grateful for your feedback. Thank you for choosing Firstmark Credit Union! 

Frequently asked questions about Firstmark Credit Union

How is Firstmark Credit Union rated?

Firstmark Credit Union has a 4.7 star rating with 386 reviews. 

When is Firstmark Credit Union open?

Firstmark Credit Union is open now. It will close at 5:30 p.m.