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Firstmark Credit Union
- Credit Unions
- San Antonio, TX
About this business
Location details
7218 Culebra Rd, San Antonio, TX, 78251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Representatives and overall personnel are very attentive and helpful
Business response:
Hello Dolores, Thank you for your positive feedback. We are delighted to hear that you found our representatives and overall personnel to be attentive and helpful. We strive to provide excellent service to all our members! We appreciate your kind words and look forward to continuing to serve you with the same level of dedication and support in the future. Best, Firstmark Credit Union
The Firstmark representative was very helpful and answered my questions.
Business response:
Hello Suzette, Thank you for sharing your experience with us! We genuinely admire your positive feedback. Our team strives to provide excellent service, and it's great to know we met your expectations. Best, Firstmark Credit Union
I met with Sonia she assisted me in opening up an account with your bank. She had excellent customer service and I was very satisfied with how much information she shared about your bank.
Business response:
Hi Marisol, Thank you for taking the time to share your experience! We're delighted to hear that Sonia provided excellent service and gave you a thorough overview of Firstmark. Your satisfaction is our top priority, and it’s wonderful to know that Sonia’s assistance made a positive impression. If you have any more questions or need further assistance, please don’t hesitate to reach out. Thank you for choosing us! Best, Firstmark Credit Union
Went in to pay my Carl refinanced. It was able to get approved immediately. The two people that helped me were way over the top super super nice. I couldn’t ask for more. I’ve always liked first mark but never really borrowed any money from them. This made a believer out of me, I’m extremely happy with the way they addressed my needs and we’re able to take care of me immediately same day. Thank you First mark
Business response:
Hi Delfino, Thank you so much for your wonderful feedback! We're delighted to hear that your experience with us, especially with the refinancing process, exceeded your expectations. It's fantastic to know that our Culebra Financial Center team provided the exceptional service and support you were looking for. We’re thrilled that your positive impression of us lead you to explore our lending options. If you need anything else or have any questions in the future, we’re here to help. Thanks again for your feedback and members... read more
Dylan was awesome very professional and made it super easy for me. He’s an asset to your company!!!
Business response:
Hi Marta, We're privileged to hear that Dylan provided you with excellent service. We're committed to providing our members with the best possible service and we are grateful for your feedback. Thank you for choosing Firstmark Credit Union!
Supervisor Tiffany provided excellent customer service n support. Explained all details patiently n with respect.
Business response:
Hi Yolanda, Thank you for taking the time to share your positive experience with us. It is our pleasure to hear that you were satisfied with the service provided by our team. We're committed to providing excellent customer service and we are thrilled to hear about your positive experience with Tiffany. Thank you for choosing Firstmark Credit Union and we look forward to serving you in the future.
Everyone was friendly and helpful! Great experience!
Business response:
Hi Jorge, We are absolutely thrilled to hear that you had a great experience with us. Thank you for your kind words! We appreciate your membership and look forward to serving you in the future. Sincerely, Firstmark Credit Union
Most every part of the process was great, except the timeliness of communication.
Business response:
Hi Seth, Thank you for making the time to leave us a review. We apologize for any inconvenience caused by our delayed response. We value your feedback and will share your review with our team. We will work on improving our communication timeliness and ensure that future correspondence is handled in a more timely manner. We appreciate your membership and look forward to serving you in the future. Sincerely, Firstmark Credit Union
Every excellent and helpful thank .
Business response:
Hi Manuel, We're delighted to read your positive feedback! We are so glad that you are happy with your experience with Culebra Financial Center team. Thank you for taking the time to share your feedback with us. We appreciate your membership and look forward to serving you in the future! Sincerely, Firstmark Credit Union
Frequently asked questions about Firstmark Credit Union
How is Firstmark Credit Union rated?
Firstmark Credit Union has a 4.7 star rating with 400 reviews.
When is Firstmark Credit Union open?
Firstmark Credit Union is closed now. It will open at 9:00 a.m.