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Fox Rent A Car
- Car Rental
- Los Angeles, CA
About this business
Location details
5500 W Century Blvd, 5500 W Century Blvd, Los Angeles, CA, 90045, United States
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I prepaid for gas and returned the car half full. They charged me a little over $80 for the gas and didnt credit me for the gas in the tank. $20 of the $80 were supposed taxes on the gas. Theyre ripping people off!
Business response:
I am very sorry if there was a misunderstanding regarding the prepaid fuel service - this is a service and any unused fuel is not refundable. All of this information is on the rental agreement that is signed upon pick up. If you have any further questions that we may assist you with please contact us at *******************************************
*** car was in poor condition. Alignment was off. Is had over ****** miles. *** windshield was cracked and the car had multiple dents and scratches. *** car was also filthy with bugs covering the front of the car. *** employee stated the car wash was down. I called to escalate my concerns and never received a call from the supervisor.
Business response:
I am very sorry that you were not satisifed with the condition of the rented vehicle. We do our best to keep all vehicles in rent condition and apologize that we fell short on your rental. Thank you for sharing your experience.
Is there a O stars? RUN, don't walk, from this company!! First of all, terrible customer service.Secondly, I got a car that I honestly wasn't sure was going to carry me to my destination. Car engine was making terrible sounds when I pressed on accelerator. The rental office was an hour from where I was staying and didn't want to take a day out of my vacation to exchange car. Also got a 95 dollar toll tag pass added to my bill which I was NEVER informed about! I used the toll ONE time to cross the Golden Gate when I was drivi... read more
Business response:
I am very sorry that you were not pleased with your vehicle. Any charges to the rental must be signed for prior to pick up. If you would like a copy of the rental agreement, please contact us at *******************************************
This is a bad place to rent a car they took my deposit and never returned it. I went to the Airport in ******* ******* to pickup my vehicle and they told me I had to pay ****** deposit. I didnt rent the car and I never received my deposit, so where is my money. **************** said 10 days but its been 20 plus. I want my money ASAP!!!!!
Business response:
I am very sorry that you are having trouble with your deposit. The resrervation booked in your name shows no payment collected. If you prepaid with a third party, please contact them directly for assistance but we do not show any payments taken from Fox Rent a Car. If there is a different name on the account, please contact *******************************************
The worst company out there. I would never use them ever again and think they are the worst company I ever dealt with. BUYER BEWARE - They are thieves!
Business response:
I am very sorry to read that you were not pleased with your rental experience. If we may assist you with your concerns, please contact us at ******************************************* Thank you.
Bait and switch in ***. Was told reserved ******* ***** Fe was only front wheel drive which is no good to access canyons for skiing. Had to upgrade for more money for a 4WD. Plus they don't drop you off at departures,you have walk from far end of parking lot. Thought I'd save some money off site, would've been better off on site. Never again
Business response:
I am very sorry to read that you were not pleased with the upgraded vehicle you received. Anything charged additionally would have to be signed prior to taking the vehicle. Thank you for sharing your input
I arrived at the Fox counter 10 minutes early. First they told me i was late. Which ibwas not. Then they told me I canceled my reservation and were very rude to me. I showed them my reservation on my phone and they kept telling me I canceled it and they had no cars. Will never use them again nor will anyone I know.
Business response:
I am very sorry that there was an issue at pick up, if we may assist you further please contact us at *******************************************
FOX Rental Car (*******)1) Remote KeyFob didn't work - Had to use my valuable vacation time to ********** Zone to purchase a new battery and install it.2) No windshield wiper fluid - Had to use my valuable vacation time to ********** Zone and purchase washer fluid. I also had to fill the washer fluid reservoir.3) Proximity detection alert did not work - When I made the reservation I asked for a smaller SUV. Instead, the pickup agent only offered me a large ****** 4Runner and said this would be better to drive. No, it wasn't.... read more
Business response:
I am very sorry that you had issues during your rental period. We apologize for the inconvenience and thank you for sharing your experience so we may work on improvements.
Horrible company!! Charged me over $600 for a rental that was guaranteed $220. Dont ever rent from them!
Business response:
I am very sorry that you had an issue with the charges on the rental, it appears that there was an added charge at return. If you wish to have further information on this, please contact us at *******************************************
Frequently asked questions about Fox Rent A Car
How is Fox Rent A Car rated?
Fox Rent A Car has a 2.7 star rating with 8,242 reviews.
When is Fox Rent A Car open?
Fox Rent A Car is open now. It is open 24/7.