Fox Rent A Car

AMBER S 

on BBB

a year ago

Never rent with Fox. They are a classic bait-and-switch model. I have rented and paid in advance and yet when I went to the counter for a car, they said that the car was not available and the next available car would cost me double the amount on the spot. I said, no thanks and asked to cancel and refund and they said it was prepaid and could not be refunded and canceled. LOL- they will not give me the car that they have promised and charged me in advance and will not return my money because it is a pre-paid rental. In my 40 ... read more

Brian P 

on BBB

a year ago

Rental care agent refused to give me a reciept. I am pretty sure I got charged but he would not print my receipt or wait for it to come through email. He also stated I had a window chip. I am done with this f****** ******** company. Please do not rent from them. They are very crooked! ****** ** 

Jennifer G 

on BBB

a year ago

Outrageous hidden admin fees. We received a $55 parking ticket. Fox charged us $130. Will not use again. Poor customer service when called I was on hold twice for over 45 minutes and their call me back feature did not work. I never got a call back. 

Carol H 

on BBB

a year ago

We rented a car for 7 days and returned it with no issues and a full tank of gas. They charged us $152 for gas and second driver who didnt exist. Two weeks after vacation we got a bill for $983 for damages from incident. We had no damages, car was returned in perfect condition. No one reviewed car before or after with us and now they claim we recked or damaged it. Contacted my car insurance *** credit card *** and going to report to ******* ************************ SCAM 

Nadia R 

on BBB

a year ago

I would give this company not even 1 star, they are rude as ****, they show deals online but when you go to the counter they charge you extra. Rude customer service, the guy just hushed me out, i was there standing with 2 kids and they didn't care. They said pay extra or leave, no one cares. This happened at the *****************************. 

Ramaa M 

on BBB

a year ago

Worse car rental car. They increased the cost by 4 times the pre paid amount 

Karen G 

on BBB

a year ago

I verbally declined rental liability insurance but the sales associate added anyway. I always get my own insurance (that I pay for) through **************** and I told the representative this. They added it anyway, without my knowledge. I've tried to reach customer service and explained the situation and that was useless. It took days to receive a response that they blatantly ignored and I tried again and they've ignored me again. I can't find a telephone number to reach anybody. It's criminal and fraudulent what they do. So... read more

Cindy W 

on BBB

a year ago

*************** ******* - rented a mid sized sub only to get an economy suv. 3 adults and 6 bags. They said an economy and mid sized were the same. Even though I paid more for a midsized and it held more luggage. The blonde clerks only response well you came here to save money. Could go up to next size for $80 This was a total bait and switch scam. It should be illegal. ****** need to quit using them. driving was so dangerous as seats had to be put as far up as possible to fit everything. 

Jason L 

on BBB

a year ago

Worst rental car agency ever. You cant talk to an actual member from where you rent the car. They talk over you. Lie to you, and heaven help you if you actually try to resolve a problem with them